BCSP - Senior Screening Administrator | Nottingham University Hospitals NHS Trust
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Band 4
Main area Pathology - Bowel Cancer Screening Programme Grade Band 4 Contract Permanent Hours- Full time
- Part time
Job overview
As a Senior Screening Administrator you will be working as a Team Leader for part of a large team for the Bowel Cancer Screening Programme based at QMC. This is a National Programme which currently invites people aged 56 – 74 year olds to take part in screening. Our Hub invites over 1 million people each year across the East lands and East of England to take part. We are currently ening the screening age to invite ALL those aged 50 - 54 by 2025, and we also proe a similar service to GPs across the East lands Area for symptomatic patients.
This is an exciting role with a lot of variety. You will be working across three different areas, all within our one department at QMC, where you will have the chance to develop skills that may be new to you. Your work in the Programme helps detect bowel problems and early cancers, because of this, we’re significantly increasing the detection rates in our area. The work you do saves lives. In fact, people often get back in touch to thank us for the work we do.
Main duties of the job
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
You have the opportunity to work across 3 areas throughout the week. These include:
Working in a laboratory - setting up the lab, sample reception, checking and logging of samples returned to the Hub, adhering to good laboratory practices.
Administration duties - including booking clinic appointments
Speaking with the public on a National Helpline, giving advice, reassurance and dealing with questions or queries regarding the Programme.
In addition to these areas, our SSAs work very closely as a team to ensure the general running of the programme is well maintained. You will oversee the Screening Administrators and Helpline Operatives (SAHOS) in the area you are covering and will advise them where necessary. You will alsomunicate regularly with fellow SSAs to produce staff rotas and support the Assistant Operational Manager in the planning of absences and by overseeing area cover, daily.
We hold full UKAS Accreditation and staff are required to adhere to strict policies and procedures.
Being able to conently speak to members of the public and liaise with Screening Centres regarding clinic appointments is a requirement. Being able to demonstrate empathy,passion and deal with distressing calls is a must.
Working for our organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and wee neweas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! We particularly wee applications from people whoentify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Detailed job description and person specification Please refer to the job description and person specification attached to the advert for the full details.
Detailed job description and main responsibilities
Leadership
Leads a team of Screening Administrator & Helpline Operatives within the Bowel Cancer Screening Programme Hub
Supports the training of new team members in operational systems and departmental procedures and ensures staff reach requiredpetency levels and subsequently maintain this.
Prioritises daily tasks to achieve timescales as set
Oversees that the teampletes daily tasks efficiently and effectively.
Proes assistance to the Assistant Operational Manager in HR staff recruitment as directed.
Works closely with fellow Senior Screening Administrators and the Assistant Operational Manager through regularmunication to ensure the Programme is well maintained and will escalate any issues as they arise.
Proes first line management for annual leave monitoring.
Participates in appraisals, 1 to 1’s, and personal reviews and work to achieve agreed set objectives.
Proes appropriate cover in the absence of other members of the team.
Creates a weekly rota, ensuring that all areas have adequate cover.
Specialist Administration
Undertakes a range of specialist administrative duties associated with operating the BCSP call and recall system.
Ensures that the Ceasing Gelines are carefully administered in line with BCSP protocols
Ensures that returned mail is appropriately dealt with in line with BCSP protocols
Works with the Programme Manager to ensure a smooth flow of invitations to each screening centre that meets the programmes requirements and the capacity of the screening centres.
Assists the Operational and Quality Manager in maintaining and developing Standard Operating Procedures and other protocols for administrative tasks in the BCSP Hub according to department policy.
Monitors the performance and procedures of the mailing outsourcepany
Produces statistical and operational reports for the Hub and National Office as required.
Orders supplies and equipment whilst monitoring and maintaining stock levels
Takes minutes at department meetings as required.
Carries out audits for the department as directed by the Operational & Quality Manager. Is able to investigate and root cause internal and external errors.
Compiles non-clinical letters or emails as directed by the Senior Management Team. Supervises team dealing with daily letters and emails received into the department
Participates in the operation, routine maintenance and troubleshooting of equipment.
Checks Spine alerts and actions other alerts and fail safes in accordance with SOP.
Helpline and Communication
Proes help and advice to screening participants via the Bowel Cancer Screening helpline, and information on the screening programme to participants and other health care professionals.
Deals with telephone enquiries from service users in a calm and professional manner, participating in Helpdesk activities as required.
Ensures that the team proe aprehensivemunication service for users via the dedicated free helpline for all participants. Supplies advice and gance to the Screening Administrator & Helpline Operatives. Deals with the more challenging calls where necessary.
Ensures that key stakeholders, in particular screening centres, are regularlymunicated with.
Ensures adequatemunication regarding administration issues with other Pathology sections, including attendance at appropriate meetings
Laboratory Duties
Ensures that testing is carried out in line with BCSP protocols
Ensures that the result letters following testing are acted upon promptly and as per protocol
Ensures staffing is appropriate for the daily laboratory tasks. Proes adequate cover for sample reception duties.
Other Duties:
Able to prioritise own workload, ensuring that key tasks and deadlines are met and ensuringmunication is maintained with other Senior Screening Administrators. Use good judgment and initiative to prioritise tasks.
Ensures that safe working practices are following in accordance with local and Trust policies and procedures. Communicates Health & Safety information to the team via team meetings and emails, ensures that the Quality Management System is updated so all staff can access information when required.
Represents the Department at Health & Safety meetings trust e as directed.
Undertakes all aspects of stock management including the ordering and receiving of goods. Ensuring good stock maintenance in these areas.
Checks and processes invoices and records information accurately. Liaises with suppliers and NUH finance teams regarding the timely payment of invoices. Escalates concerns to the Assistant Operational Manager.
Is a member of the Operational Management Team. Attends and contributes to monthly team meetings.
Attends User Acceptance Training events run by NHS-Digital / NHS-England, and any other meetings as required.
Organises and books BCSS training for new starters, ensuring the correct access is requested. Ensures accesses are revoked when staff terminate their employment.
Assists with operational tasks for symptomatic FIT service.
Is able to be adaptable and respond to service needs and cover other areas at short notice depending on workload.
Person specification
Training & Qualifications
Essential criteria
- Eence of continuing professional development
- GCSE English and Maths C or above
- AS or A Levels or equivalent experience
Desirable criteria
- Clerical or administrative qualifications to NVQ lll or equivalent
- Basic management qualification e.g. NEBS introductory / certificate
Experience
Essential criteria
- Experience of administration in a busy office environment.
- Experience in the induction and training of staff
- Extensive experience of PC based software
Desirable criteria
- Experience of accurate minute taking
- Experience of managing teams
- Experience of FIT and FIT analysers
- experience of working in a cancer screening Department
Communication and relationship
Essential criteria
- Good customer care and interpersonal skills required
- Ability to lead and support a team and work well within it
- Ability to produceprehensive written reports
- Able to enthuse and motivate staff to ensure of an efficient office workforce
- Ability to work andmunicate with a e range of stakeholders
- Ability to deal calmly with members of the public, patients and participants
Analytical and Judgement skill
Essential criteria
- Able to use judgement inplex situations requiring analysis
- Ability to handle and prioritise multiple tasks using sound judgement, high level integrity and professionalism, positive attitude andmitment
- Ability to use analytical skills to present and analyse information
Planning & organisation skills
Essential criteria
- Able to plan own work and meet agreed targets on an ongoing basis
- Able to perform work with minimum supervision
- Excellent administration skills including organisational ability and attention to detail
- Diary management skills
- Able to make decisions on own initiative as appropriate and take responsibility for implementing decisions
- Able to undertake annual review and personal development plans
Physical skills
Essential criteria
- Manual dexterity required to perform tasks
Other requirements
Essential criteria
- Flexible approach to working hours to help cover leave and sickness
Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s “We are here for you” behavioural standards
___________________________________________________________________________________
Come and join our wonderful team at NUH. We are big believers in diversity and wee neweas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at the NUH we will endeavour to turn your job into a career!
We particularly wee applications from people whoentify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Closing Dates: Please submit your application form as soon as possible to av disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number ofpleted application forms.
Communication: Allmunication related to your application will be via the email address you have proed. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult toplete our online application form, you can apply via our easy read application which you can find on the intr https://www.nuh.nhs.uk/easy-read-job-application
NUH are now able to offer applicationpletion support and interview preparation support. Please follow the link to book onto our sessions: Support for NUH Job Applications
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Conence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East lands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
International Recruitment: If you are applying for a role with us from oute of the UK then please read the gance on applying for a health or social care job in the UK from abroad.
ID and Right to work checks: NUH authenticate ID and right to work documentation including passports and driving licenses through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will proe us with an oue of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the Occupational Health Department conentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process and the information will only be used for these purposes prior to me taking up the position at NUH.
- Disclosure and Barring Service: Your post maybe subject to a DBS check which incur a cost dependent on the level of check required (£41.90 for enhanced and £21.90 for standard). I agree to reimburse Nottingham University Hospitals NHS Trust the cost of a Disclosure and Barring Service (DBS) check if it is required (by deduction from first month’s pay). Should I dee to withdraw from my job offer, I agree to reimburse Nottingham University Hospitals NHS Trust the cost of the DBS check undertaken by cheque or other agreed method.
- Company Name : Nottingham University Hospitals NHS Trust
- Open Position : BCSP - Senior Screening Administrator | Nottingham University Hospitals NHS Trust
- Location Job : Nottingham
- Country Job : GB
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