| Position | Operations Manager |
| Posted | 19 Jul 2026 |
| Expired | 18 Aug 2026 |
| Company | Calusade Hotel Group |
| Location | United Kingdom | GB |
| Job Type | Full Time |
Latest job information from Calusade Hotel Group for the position of Operations Manager. If the Operations Manager vacancy in United Kingdom matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Calusade Hotel Group for the position of Operations Manager below matches your qualifications.
Who We Are Calusade Hotels
Calusade Hotels is an Irish hospitality group owning and operating four well-established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan.
Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests. Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties.
At Calusade Hotels we believe exceptional hospitality begins with exceptional people. We are committed to creating a workplace where our teams feel supported, valued and proud to belong.
The Operations Manager is a key member of the Senior Leadership Team and works in close partnership with the General Manager to deliver the strategic objectives, financial targets, operational excellence standards, and people strategy of Gateway Hotel and Calusade Hotels.
The role is responsible for driving commercial performance, exceptional guest experiences, employee engagement, departmental accountability, and continuous improvement across all operational areas of the hotel.
2. KEY RESPONSIBILITIES
Responsibility Area
Detail
Operational Leadership & Department Management
Support the General Manager in delivering the hotel strategic objectives and operational goals.
Lead and coordinate all operational departments, ensuring exceptional service delivery and operational efficiency.
Drive continuous improvement initiatives across all departments to enhance guest satisfaction, employee engagement and business performance.
Ensure Standard Operating Procedures (SOPs) are developed, implemented, reviewed and consistently applied throughout the hotel.
Conduct regular operational audits and implement corrective action plans where required.
Monitor departmental performance and support Heads of Department in achieving agreed KPIs, budgets and operational objectives.
Guest Experience & Service Excellence
Ensure exceptional guest service standards are delivered throughout the hotel at all times.
Lead service recovery initiatives and ensure prompt and effective resolution of guest complaints and concerns.
Monitor and improve online reputation scores across all guest feedback platforms, including Revinate, TripAdvisor.
Drive performance in mystery guest audits and guest satisfaction surveys.
Promote guest loyalty initiatives and encourage a culture of personalised guest experiences.
Financial & Commercial Management
Support the General Manager in achieving budgeted revenue, GOP and profitability targets.
Assist with the preparation of annual budgets, forecasts and business plans.
Monitor payroll percentages, labour productivity and departmental wage costs to ensure alignment with budget expectations.
Drive departmental productivity and operational efficiencies while maintaining service standards.
Analyse financial performance and implement corrective actions where required.
Support commercial decision-making through performance analysis, forecasting and business insight.
Identify opportunities to maximise revenue and improve profitability across all operational departments.,
People Leadership & Team Development,
Lead, coach and support Heads of Department and operational teams to achieve business objectives
People Leadership & Team Development
Partner with the People & Culture team to deliver the hotel's people strategy and employee engagement initiatives.
Develop succession plans for key operational positions and identify future leaders within the business.
Support leadership development programmes and create opportunities for career progression.
Drive talent management, performance management and employee development processes.
Foster a culture of accountability, recognition, collaboration and continuous learning.
Support recruitment, onboarding and retention initiatives to ensure the hotel attracts and retains top talent.
Ensure all departments operate in compliance with Calusade Hotels standards, policies and procedures.
Quality, Compliance & Standards
Ensure compliance with Health & Safety, Food Safety, Fire Safety, Employment Legislation, GDPR and all statutory requirements.
Support achievement of quality accreditations, industry awards and operational excellence benchmarks
3. CANDIDATE PROFILE
DESIRABLE QUALIFICATIONS
4. CORE COMPETENCIES
ADDITIONAL DUTIES
Carry out any additional duties as required by the General Manager or Senior Management Team, consistent with the needs of the business.
Why Join Calusade Hotels
At Calusade Hotels, we believe exceptional hospitality begins with exceptional people. Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service a place where our teams feel valued, supported and proud to belong.
We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us.
When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day.
What we offer:
Opportunities for career progression across our hotel group
Ongoing training, learning and professional development
Employee recognition programmes celebrating great performance
Incentives and rewards that recognise commitment and excellence
Staff rates across our hotels
Complimentary meals on duty
Pension scheme
Healthcare benefits
A supportive team culture and positive working environment
Employee wellbeing initiatives and support programmes
Competitive pay and benefits
The opportunity to build a rewarding long-term career in hospitality
At Calusade Hotels, we take pride in creating a workplace where our people feel respected, supported and proud to belong.
WHJS1_NI
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