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Senior Service Controller at Realise Recruitment Ltd

Position Senior Service Controller
Posted 28 May 2026
Expired 27 Jun 2026
Company Realise Recruitment Ltd
Location United Kingdom | GB
Job Type Full Time

Job Description:

Latest job information from Realise Recruitment Ltd for the position of Senior Service Controller. If the Senior Service Controller vacancy in United Kingdom matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Realise Recruitment Ltd for the position of Senior Service Controller below matches your qualifications.

Senior Service Controller £35,000 - £40,000 DOE Monday – Friday, 8.00am – 5.00pm. 42.5 hours per week. We are looking for an experienced and highly organised Service Controller from an engineering services background for a permanent role with a leading Fire & Security company in Glasgow, who require a suitably experienced person to manage and drive the day-to-day coordination of their engineering service operations. This position is fully office based in Glasgow. This is a critical role responsible for overseeing both reactive and planned maintenance works, ensuring efficient allocation of engineering resources while maintaining high standards of customer service and compliance. You will take ownership of the team of engineers, ensuring efficient scheduling, productivity, and service delivery. Key responsibilities will include: Diary & Service Management - Manage the live service diary, coordinating reactive callouts and planned preventative maintenance, PPM - Continuously monitor and adjust schedules to maximise efficiency and meet service level agreements - Prioritise urgent and emergency works effectively Resource Planning & Allocation - Allocate work to engineers based on skillset, location and availability - Plan future works ensuring full utilisation of the team of engineers - Ensure engineers are fully productive throughout the working day Customer & Client Management - Act as the primary point of contact for service-related enquiries - Liaise with customers to schedule visits and provide updates Field Team Coordination - Work closely with Engineering Field Managers to drive productivity - Monitor start times, end times, job completion and first-time fix rates Service Delivery & Compliance - Coordinate service delivery from booking through to completion - Update client portals with ETAs, lead times and certification documentation Equipment & Materials - Order parts and equipment for planned works Key Skills & Experience required: - A minimum 5 years’ experience managing a fast-paced service diary within Fire & Security or a similar engineering services industry - Proven experience managing multiple engineers and complex service schedules - Strong organisational and communication skills - Experience with service / CRM systems If you feel that you meet the requirements for this role and would like to apply, then please do so with your CV in Word format via the application link provided - or by sending it to info(at)realise-recruitment.co.uk41bf1e1f-b16b-4260-a40a-17c77a06fd15

Job Info:

  • Company: Realise Recruitment Ltd
  • Position: Senior Service Controller
  • Work Location: United Kingdom
  • Country: GB

How to Submit an Application:

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