It Support Technician at Perfect Path Recruitment

Job Description:

Latest job information from Perfect Path Recruitment for the position of It Support Technician. If the It Support Technician vacancy in Gwent matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Perfect Path Recruitment for the position of It Support Technician below matches your qualifications.

IT/Cloud Technician (Caerphilly)

Job Title: IT/Cloud Technician - 1st Line Support

Location: Caerphilly, Wales

Salary: 28,000-30,000 + Tax Free Annual Company Bonus

Job Type: Full-time, Permanent

Company Description:

Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors.

Job Description:

Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. This varied role requires a hands-on approach and a passion for technology. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment.

Key Responsibilities:

• Provide 1st and 2nd line IT support via phone, email, and remote tools.
• Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems.
• Perform Microsoft 365 Administration and Cloud troubleshooting.
• Configure and maintain PC hardware.
• Deliver outstanding customer service and build strong client relationships.
• Contribute to team growth through knowledge sharing and collaboration.

Required Skills & Experience:

• Proven experience in a 1st line support or IT Helpdesk role.
• Strong working knowledge of Microsoft 365, Windows OS, and Active Directory.
• Experience with PC hardware setup and maintenance.
• Excellent communication and problem-solving skills.
• A 'hands-on' approach and a proactive attitude towards learning.
• A COMPTIA or MCP qualification (or evidence of working towards one) is highly desirable.
• A valid UK Driving Licence and access to your own vehicle are essential.

Benefits:

• Clear career progression and salary growth opportunities.
• Profit-related bonus.
• Life Cover.
• 24/7 access to a GP and well-being services.
• Opportunities for technical training and formal certifications.
• Supportive, collaborative, and employee-focused culture.

How to Apply:

If you have the skills and passion to thrive in this role, apply today. We are looking for candidates who are ready to invest in their future and grow with a company that truly values its people.

• Company: Perfect Path Recruitment
• Position: It Support Technician
• Work Location: Gwent
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information It Support Technician at the office Gwent above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.