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Automotive Technical Support Specialist - Milton Keynes at Volkswagen Group UK Ltd

Position Automotive Technical Support Specialist - Milton Keynes
Posted 24 Jul 2026
Expired 23 Aug 2026
Company Volkswagen Group UK Ltd
Location Milton Keynes | GB
Job Type Full Time

Job Description:

Latest job information from Volkswagen Group UK Ltd for the position of Automotive Technical Support Specialist - Milton Keynes. If the Automotive Technical Support Specialist - Milton Keynes vacancy in Milton Keynes matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Volkswagen Group UK Ltd for the position of Automotive Technical Support Specialist - Milton Keynes below matches your qualifications.

Automotive Technical Support Specialist - Milton KeynesLocation:Volkswagen Group UK National Learning Centre - Milton KeynesDepartment:Aftersales Service and Technical GeneralVacancy Type:Permanent - Full time

One Aftersales team are recruiting for an Automotive Technical Support Specialist on a permanent full time basis. Reporting into the Technical Support Team Manager, this position will be in based in Milton Keynes on a hybrid working basis.
What you could be doing:

  • Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
  • Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.
  • Proactively drive case resolution by either remote support or hands-on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.
  • Youll identify and influence process improvement to ensure our Dealers are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.

Skills & experience you can bring to the role:

  • Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs.
  • Ideally a High Voltage Expert qualification but a minimum requirement of Master Technician qualification.
  • Excellent computer/analytical skills to troubleshoot issues.
  • Strong communication skills to relay information effectively at all levels.
  • Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class customer satisfaction.
  • Focus on prevention as well as cure and able to work independently as well as within a collaborative team structure.
  • Full UK driving licence.

What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
One Aftersales
One Aftersales combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.

    To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Job Info:

  • Company: Volkswagen Group UK Ltd
  • Position: Automotive Technical Support Specialist - Milton Keynes
  • Work Location: Milton Keynes
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Automotive Technical Support Specialist - Milton Keynes at the office Milton Keynes above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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