Home » Senior Technician, Enterprise Operations

Senior Technician, Enterprise Operations at Empowered Cities

Position Senior Technician, Enterprise Operations
Posted 21 Jul 2026
Expired 20 Aug 2026
Company Empowered Cities
Location United Kingdom | GB
Job Type Full Time

Job Description:

Latest job information from Empowered Cities for the position of Senior Technician, Enterprise Operations. If the Senior Technician, Enterprise Operations vacancy in United Kingdom matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Empowered Cities for the position of Senior Technician, Enterprise Operations below matches your qualifications.

Senior Technician, Enterprise Operations

Senior Technician (Fixed‑term Contract)

About the role

Senior Technician is a key 1st line support role for our 24/7 Operations Command Centre (OCC). The role involves working toward day‑to‑day operations for the Vocalink Electronic Switching, Gateway and Transaction Services, ensuring the highest levels of service availability and integrity at all times while working closely with service management and UK banks.

Responsibilities
  • Provide first line problem solving for issues related to a wide range of technical solutions supporting services including Link ATM Card Services, ATM Managed Services, Faster Payment Services (Switch and Back Office), MPP, Bacs, Bank Girot and ICSS.
  • Complete checklist tasks within correct timeframes and report any anomalies.
  • Monitor events/alerts, handle them according to severity and incident prioritisation processes, and ensure timely and consistent escalation.
  • Record incidents correctly and update all services accordingly.
  • Control privileged access to live systems or services in accordance with company standards and policy.
  • Escalate issues with monitoring tools and performance.
  • Prepare and keep operational documentation correct and relevant to tasks.
  • Perform proactive tasks, as detailed in run manuals, to prevent service performance issues.
  • Carry out day‑to‑day housekeeping to ensure VocaLink systems and services are fit for purpose.
  • Ensure daily, weekly and monthly backups are completed successfully to support data integrity.
Qualifications
  • Team player with demonstrated qualities.
  • Proven ability to learn and follow processes.
  • Experience identifying and suggesting improvements to work processes.
  • Strong problem‑solving skills.
  • Ability to handle urgent issues calmly and timely.
  • Excellent communication skills and commercial awareness.
Corporate Security Responsibility
  • Abide by Mastercard’s security policies and practices.
  • Ensure the confidentiality and integrity of accessed information.
  • Report any suspected information security violation or breach.
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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Job Info:

  • Company: Empowered Cities
  • Position: Senior Technician, Enterprise Operations
  • Work Location: United Kingdom
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Technician, Enterprise Operations at the office United Kingdom above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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