| Position | Emergency Call Handler |
| Posted | 25 Apr 2026 |
| Expired | 25 May 2026 |
| Company | ZipRecruiter, Taking Care Personal Alarms Ltd |
| Location | Devon | GB |
| Job Type | Full Time |
Latest job information from ZipRecruiter, Taking Care Personal Alarms Ltd for the position of Emergency Call Handler. If the Emergency Call Handler vacancy in Devon matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at ZipRecruiter, Taking Care Personal Alarms Ltd for the position of Emergency Call Handler below matches your qualifications.
Job Description
We are looking for more heroes who make a difference to people's lives on a daily basis.Start date: 8th June
Are you an Enthusiastic, Caring and a flexible team-player who has what it takes to remain calm and customer focused under pressure?
We have an amazing opportunity for Emergency Call Handlers to work as part of our dedicated Resolution team handling alarm calls in a 24/7/365 alarm monitoring centre supporting a diverse and largely vulnerable customer base. Within this role you will play a critical role in our response to both emergency and non-emergency calls, providing an essential, life-saving service to our customers.
No two days are the same and we need someone who is flexible and can quickly adapt to changing situations with the ability to multi-task effectively, who is resilient and comfortable handling emotionally demanding calls to achieve positive outcomes for our customers.
It's the responsibility of the Emergency Call Handlers to remain calm, whilst reassuring the customer and gaining all the vital information to manage the situation. You will need to be comfortable navigating systems and used to working to predefined processes. When you receive a call, you are responsible for recording the right information, sometimes under difficult circumstances and offering reassurance to the caller, while assessing the support they need.
Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the customers we serve.
In return, you will receive a starting salary (based on a 40hr week) of £28,342.86 with progression to earn £29,714.29 on basic salary with additional training delivering the Brain In Hand service.
In addition, generous allowances are payable for weekend and unsociable hours - you will be expected to work within a rota which includes these periods.
You'll need to be able to work a mixture of early and late shifts, including weekends between the hours of 6am and 10pm.Your rota will be published 1 month in advance.
Who are We?
Taking Care provides around the clock support to over 110,000 customers through our personal alarm service, we give our customers the confidence to live safely, well and remain in the home they love.
Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide.
When will you be donning your cape and putting on your mask?
We have vacancies for Emergency Call Handlers on 40 hours a week and are also interested in hearing from you if working certain hours on evenings and weekends is your thing.
Start Date: 8th June
Location: You will need to commit to an initial 2 weeks' training period (5 full days a week).
Training: It will either be Ashburton or Exeter Office
When you leave training, you will continue to work in a supported environment in our control centre with a mentor available to assist you if needed.
Having an open, approachable environment in our offices is really important to us, so our team of managers and shift leaders will continue to be available for support and guidance once you are working independently.
What does a day in the life of our Emergency Call Handler look like?
What skills and experience are we looking for?
What's in it for you?
We'd love to hear from you if you have what it takes to be a hero. If you would like to work in a business that saves lives, then get in touch.
Please click 'apply' today to be considered as a Emergency Call Handler
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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