Latest job information from Reed.co.uk for the position of Program Manager - Training Services Provider. If the Program Manager - Training Services Provider vacancy in Islington matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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Adeva Partners delivers training to banks, investors, fund managers, and regulators worldwide. Our programs blend digital learning with trainer-led tutorials to create an interactive and effective learning experience. We are seeking a dedicated Program Manager to oversee all aspects of program delivery, working closely with clients, trainers, and our support team to ensure a seamless learning experience. As a Program Manager, you will play a key role in ensuring the smooth delivery of our training programs to clients assigned to you. Working closely with colleagues in the support team and our expert trainers, you will manage all aspects of program delivery, from early-stage discussions and logistical planning through to delivery support and post-program evaluation. You will also build strong relationships with clients and participants, guiding them through their learning journey and providing excellent customer service. Beyond program management, you will act as a virtual platform producer, supporting trainers in delivering interactive online learning sessions via Webex, Zoom, and Teams. Occasionally, you may be required to attend face-to-face meetings and support onsite training. Working Hours: 9:00 AM - 5:30 PM with flexibility required to accommodate global clients, including some early morning and evening work. Program Management Oversee the daily logistics, administration, and client support for assigned training programs, including: Serve as the main point of contact for clients, ensuring smooth program logistics, confirming processes, preparing Statements of Work (SOWs), monitor purchase orders, and coordinating invoicing with the Accounts team Onboard participants to virtual programs, manage LMS enrolment, and provide ongoing assistance. Ensure participants receive all necessary communications and invitations in preparation for the training Co-ordinating with trainers, digital learning and development teams to build and maintain programs, including continuous improvements, annual updates and associated internal activities and/or projects Virtual Platform Administration: Schedule and manage virtual events on platforms, Webex and Zoom, ensuring course materials are uploaded and accessible Account Co-ordination and Support Address challenges promptly and implement solutions to enhance service delivery and client satisfaction. Assist with creating high-quality client-facing materials (presentations, discussion papers and annual reviews) Co-ordinate key commercial processes, such as scheduling and annual order forms Support and co-ordinate client initiatives and projects end-to-end Virtual Producer Support(Webex / Zoom) Provide technical assistance to trainers and participants, troubleshooting audio, connection, and IT setup issues Support trainers in their preparations for the webinar/virtual tutorial Facilitate interactive tools such as breakout rooms, whiteboards, role-playing activities, polls, chat conversations, and Q&A sessions Communicate with participants before, during, and after virtual sessions to ensure a smooth learning experience Maintain and update the internal CRM system with course details and participant data Travel Support: Arrange travel and accommodation for trainers when required for classroom-based training sessions Ad hoc Projects Contribute to additional projects, such as marketing initiatives, client communications, and data management We are a small company ,always looking for innovative ideas to enhance our client services and operational efficiency. Confident and fully competent with IT/use of Microsoft packages incl. always striving for high quality and continuous improvement (E) ~ Ability to work remotely(E) ~ Flexible and adaptable approach(E) ~ Strong project management skills(E) ~ Experience and knowledge of LMS and CRM systems and best practice approaches (D)
Job Info:
Company: Reed.co.uk
Position: Program Manager - Training Services Provider
Work Location: Islington
Country: GB
How to Submit an Application:
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