IT Onsite Support Engineer at Littlefish

Job Description:

Latest job information from Littlefish for the position of IT Onsite Support Engineer. If the IT Onsite Support Engineer vacancy in London matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Littlefish for the position of IT Onsite Support Engineer below matches your qualifications.

IT Onsite Support Engineer

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Come and join the Littlefish team!

Role: Onsite Support Engineer

Work location: London (White City) Onsite Mon - Fri (You may be required to visit various sites and locations)

Salary: Up to £36,000

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you'll be getting up to on a day-to-day basis:

Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team, office based in London. Mon-Fri 09:00 to 17:30.

As the Onsite Engineer, you will be providing a walk-up service to a range of users, you will also be required to provide floorwalking services, You may also be required to visit various client sites, you will report into the On-site Support Team Leader.

Your main duties will include providing effective onsite technical support to Littlefish's customer on a dedicated basis, for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration. You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's.

In this role, delivering a VIP-level service is essential. You'll be expected to demonstrate a genuine passion for customer service, showing empathy, professionalism, and urgency in every interaction. Confidence in face-to-face engagement with clients is key, as is the ability to take ownership of issues and lead them through to resolution. You will act as a trusted point of contact, ensuring that high-priority users receive exceptional service and support, always maintaining a positive client experience.

What are we looking for in the successful candidate?

• Previous experience of working in an IT support role.
• Previous knowledge of ITSM
• Ability to demonstrate IT related problem-solving skills.
• Working knowledge of IT infrastructure support working across a range of up-to-date technologies including:
• Desktop/laptop/printer hardware
• Office 365
• Exchange
• Windows 11 & macOS
• Active Directory and iOS
• Deployment technologies such as Intune.
• Mobile phone support iPhone/iPad
• VIP support experience
• Meeting room hardware
• Working within a Managed Service Prover (MSP) experience is desirable

What can we offer you?

• Referral Bonus - Earn £1000 when you refer a friend to join us!
• Endless Learning - Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
• Healthcare Cash Plan - Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
• Casual Dress Policy - Come as you are.
• Company Pension Scheme - Plan for the future while living in the present.
• Social Events - From team outings to company-wide celebrations, we know how to have fun!
• 25 Days Annual Leave + Public Holidays - More time to relax and recharge.
• Purchase of Annual Leave - Need extra days off? We've got you covered.

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

Job Info:

• Company: Littlefish
• Position: IT Onsite Support Engineer
• Work Location: London
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Onsite Support Engineer at the office London above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.