| Position | Customer Ambassador |
| Posted | 14 May 2026 |
| Expired | 13 Jun 2026 |
| Company | GTR |
| Location | South East | GB |
| Job Type | Full Time |
Latest job information from GTR for the position of Customer Ambassador. If the Customer Ambassador vacancy in South East matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at GTR for the position of Customer Ambassador below matches your qualifications.
This role is based at the Rail Operating Centre in Three Bridges, West Sussex.
The Customer Ambassador role offers the opportunity to work within a busy rail operations environment as part of an experienced and professional team.
Key information
Location: Three Bridges Rail Operating Centre (office based)
Contract: Full time, average working hours of 37
Roster pattern: Earlies, late and night shifts - 24-hour coverage. The roster is attached at the end of this advert
Salary: 32,911 + Sundays
Interview date: TBC (please note these will be in-person)
Applicants will be required to complete an online assessment within 72 hours of submitting their application.
Purpose of role:
You will play a key role inmaintainingup-to-date customer information on journey planners and station displays (visual and audio) by providing essential service and engineering information directly from the control centre; this is a non-customer facing role.
In addition, you will serve as the voice of the customer, working closely with Train Service Managers and other teams to ensure service adjustments are implemented accurately and promptly. Whether engaging with internal teams or communicating with external customers, your priority will be to deliver outstanding customer service through clear, consistent, and reliable information.
Your day-to-day duties will also include updating station and on-board facilities information,reportingand tracking faulty information supply equipment, supporting station colleagues with customer queries and dealing with station Emergency Help Point calls.
Key SuccessCriteria
From time to time /occasionally our job adverts may close before the stated closing date. Do apply as soon as possible to ensure your application is considered.
What we can offer you:
Documents
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Ambassador at the office South East above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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