Customer Service Adviser (Telephony)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the abrdn with the position of Customer Service Adviser (Telephony) - abrdn which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Adviser (Telephony) - abrdn below matches your qualifications. Good Luck: D

Job Description Customer Service Adviser (Telephony) Contract type: Full-time, Permanent Location: 1 Broadway Park, South Gyle, Edinburgh Competitive package: starting salary £24K, 16% pension, 40 days holiday Next available start date: 6th May 2025 aberdeen is one of the worlds largest investment companies, and we are built on a long-standing culture of caring about the future and making a positive impact. Together we invest for a better future. We do it to make a difference to the lives of our clients and customers, our employees, society and our shareholders. Our strategy is to build a vibrant and value-creating purpose-led organisation, with the current and future needs of our stakeholders at the heart of all we do. We are structured around three businesses - Investments, Adviser and Personal - focused on the changing needs of our clients, and by diversifying the group, we are positioning ourselves for growth in a changing investment landscape. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their businesses and their clients and is going through an exciting period of growth following new product and client offerings. Advisers Client Engagement Hub is a centre of excellence for experience. We have world leading technology driving digital first journeys for our clients. This means not only helping on the platform, but educating clients into using the digital technology first, and being empowered to self-serve. We strive to continue to be innovative and have the technology that allows our clients to do the work thats required without roadblocks. Its an exciting time to be joining our team; were committed in doing the right thing, first time, for our advisers and customers, so if you have a passion for customer service this is the role for you. What youll be doing:

• As our customers first point of contact, you will be the friendly voice of aberdeen, providing exceptional customer service, troubleshooting, through our telephony and digital support channels
• You will support outbound calls to our clients, supporting them with actioning requests, updating information and giving support.
• After a period of time, youll move to our inbound calls and support a varied number of queries.
• You will receive, listen and promptly respond to customers queries using your expertise, creativity, and passion to meet their needs
• Utilise your digital expertise to support in driving customer adoption and speed of response in driving right first-time resolution
• Maintain experienced knowledge and awareness of the market we operate in, keeping up to date with digital marketplace ensuring expertise are translated into creative solutions
• Championing the Customer by providing valuable feedback to support continuous improvement through route-cause analysis and tracking general patterns
• Reporting issues to IT to reduce failure demand as quickly as possible
• Support our customers in becoming Digital Adopters, being an advocate of our systems

To be successful in this role you will need: (minimum experience/requirements)

• Proven experience in a customer service role, and can take responsibility for the customers experience including comprehensive issue resolution
• Digitally savvy, comfortable supporting customers on the phone with strong digital literacy and knowledge
• Excellent verbal and written communication skills and ability to influence key partners
• Very good problem-solving skills - when presented with a customer request can find a solution calmly and optimally
• Excellent organisational skills - has an ability to multitask and sort large amounts of information, record, track and document with detail and accuracy
• Great teammate who is self-motivated and has the ability to work independently in a fast-paced, constantly evolving digital environment

We are proud to be a Disability Confident Committed employer. Therefore, if you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire and one of our team will reach out to support you through your application process. Our benefits: Theres more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days annual leave, a 16% employer pension contribution, private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here. Our business: Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients changing needs. You can find out more about what we do here Were committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.

Information :

• Company : abrdn
• Position : Customer Service Adviser (Telephony)
• Location : Edinburgh
• Country : GB

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Adviser (Telephony) job info - abrdn Edinburgh above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Adviser (Telephony) job info - abrdn Edinburgh in 2025-03-06 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.