FM Helpdesk Coordinator

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Johnson Controls with the position of FM Helpdesk Coordinator - Johnson Controls which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information FM Helpdesk Coordinator - Johnson Controls below matches your qualifications. Good Luck: D

What you will do

As a Facilities Management Helpdesk Coordinator, you will be the main point of contact for FM enquiries, ensuring a smooth process from start to finish. Your key responsibilities include:

• Managing and responding to customer enquiries across multiple channels (phone, email, digital).

• Handling complaints, resolving issues, or escalating where necessary.

• Collaborating with internal teams to ensure efficient resolution of customer issues.

• Meeting and exceeding Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and quality standards.

• Supporting day-to-day processes to maintain an efficient helpdesk function.

What we offer

• Competitive salary

• Monday to Friday schedule with standard working hours (8am-5pm)

• Comprehensive benefits package including pension, life assurance, employee discounts (high street brands, cycle to work scheme, discounts on security products)

• Training opportunities including product training, cross-training, and career development pathways

• Supportive work environment with access to business resource groups

• Commitment to safety through our Zero Harm policy

How you will do it

• Provide clear communication and updates to customers and internal teams.

• Prioritize tasks based on urgency and impact.

• Use product and service knowledge to address issues and escalate when necessary.

• Work collaboratively with various departments to ensure service targets are met.

What we look for

Required

• Experience in a fast-paced environment

• Exceptional communication skills (across phone, email, and digital platforms)

• Strong organizational skills with the ability to multitask and prioritize

• Ability to work under pressure and meet deadlines

Preferred

• Experience working with large corporate clients or FM companies

• Account management skills

• Experience with B2B customers

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Information :

• Company : Johnson Controls
• Position : FM Helpdesk Coordinator
• Location : Manchester
• Country : GB

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the FM Helpdesk Coordinator job info - Johnson Controls Manchester above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies FM Helpdesk Coordinator job info - Johnson Controls Manchester in 2025-03-24 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.