Account Manager (Developer Services)

About the role

Weve a great opportunity to become one of our Account Managers (Developer Services), where youll be the primary point of contact for large developers, providing advice and guidance with the aim of resolving any customer queries as quickly and efficiently as possible.

Youll be responsible for your workstream specialisation and provide project management support and oversight to large one-off developments, acting as the key contact across the organisation, driving coordination, collaboration, and communication with all relevant delivery teams.

Were looking for you to build, maintain, and manage ongoing contact and relationships with key customers, appropriate external bodies and stakeholders, delivering an excellent level of service and clear point of contact. Youll be responsible for the delivery of all levels of service and regulatory performance measures within your workstream specialisation, achieving leading levels of performance and meeting stretching targets. 

Youll provide business wide expertise, understanding and interpreting the market codes and market arrangements, along with providing technical, customer and commercial advice to the wider business on an assigned workstream in accordance with the Water codes for adoption.

Were looking for you to lead meetings with key stakeholders, provide and present information regarding performance as well as blockers that may have occurred and what is being done to counteract issues. Youll also be supporting colleagues to ensure they have the tools and knowledge to perform effectively to meet key performance and targets and support other Account Managers in your assigned area of expertise.

About you

To be successful in this role, were looking for you to be passionate about providing the best possible customer service, a motivated self-starter, with a solution-based approach, creating positive experiences for our customers, owning, and resolving all escalations and complaints from large developers.

Youll be experienced in continuous improvement activity, seeking and taking ownership of process gaps and opportunities. A champion for change, leaving a positive impact on customers and stakeholders alike.

Youll have proven account or relationship management experience in a Business-to-Business environment. Youll have the ability to review performance and insights data objectively, to drill into the data to continuously review our offer and approach and drive improvements throughout key customer journeys in line with the business plan.

Were looking for you to have a proven track record of strong performance and a demonstrated ability to deliver results, gathered from experience. Youll have excellent people, communication, and influencing skills - the ability to interact with all levels of internal and external stakeholders, along with written communication skills that are suitable for a professional contract environment.

It would be great if you had experience of working within the Water industry or a utilities/regulated environment, along with knowledge of, or the ability to learn market codes.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work. 

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity. 

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.   

Please note this role will require a DBS to be completed prior to employment 

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.  

About us 

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer were committed to having a diverse community represented across our business. 

Were aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, wed encourage you to apply 

NWG at a glance: 

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. 

We do this by providing reliable and affordable water and wastewater services for our customers. 

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. 

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.  

Our benefits 

Were a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into benefits include: 

• Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Years Eve. Theres also the option to buy or sell holidays. 

• Company pension scheme, where well double match your contributions up to an employer contribution of 11%. 

• Free access to local attractions. 

• A fantastic discount scheme, with savings on days out, shopping, travel and more. 

• Award winning ‘Living Well wellbeing support, including access to a digital GP service for you and your family members. 

• Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme. 

• Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme. 

• Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and well even pay for any relevant professional body subscription. 

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment youll be required to undergo a drug and alcohol test.  

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.  

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked 

Information :

• Company : Northumbrian Water
• Position : Account Manager (Developer Services)
• Location : Chelmsford, Essex
• Country : GB