Assistant Director of Repairs Operations

Salary: Competitive

Location: South East London

Weekly Hours: 35

Youre not just a senior operational leader who understands the commercial and operational demands of a fast-moving repairs service; you care deeply about the real impact your work has on peoples lives. You know that a repairs service isnt just about fixing things quickly — its about making homes safer, more comfortable, and showing residents theyre valued. If youre driven by both performance and purpose, and youre ready to lead a service that truly puts residents first, this role is for you.

As our Assistant Director of Repairs Operations, youll lead the delivery of a safe, reliable and resident-focused repairs service across four regions. This is a role for someone who can bring stability, continuous improvement, and inspire a culture where resident impact is front and centre.

Youll work closely with our senior teams and external service providers, making sure that performance metrics translate into meaningful change for residents — fewer delays, better quality repairs, and a service that truly listens. Youll be championing our residents voices at every turn, working alongside internal leaders and resident committees to ensure our homes remain safe, comfortable and dignified spaces.

This is about more than hitting Service Level Agreements. Its about leadership that puts people first.

Youll bring:

• A proven track record of managing large, multi-regional service delivery teams.
• Strong operational expertise in repairs in high-volume service environments.
• Outstanding crisis management, scheduling and resource optimisation skills.
• A passion for real-time decision-making that drives continuous improvement.
• The resilience and presence to influence at Board, Exec and Resident levels.
• Above all, a deep belief that the quality of a repairs service can transform lives.

Youll report to the Director of Repairs and lead four Regional Heads of Service. With your leadership, well build a repairs service that reflects Peabodys core mission: helping people flourish.

Sound like your next step?

Click ‘ to submit your CV and supporting statement in one document.

Interviews will be taking place on 12th May in person at our offices in Westminster Bridge Road.

Here just a few of the benefits for working at Peabody:

• 30 days annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates

• Two additional paid volunteering days each year

• Flexible benefits scheme, including family friendly benefits and access to a discount portal

• 4 x salary life assurance

• Up to 10% pension contribution

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

If you need to ask us anything else at all, feel free to drop an email to victoria.wilson1@peabody.org.uk and one of our team will be in touch.

Discipline: Construction & Property, Social Housing Weekly Hours: 35 Contract type: Full Time Closing Date: 28/04/2025 23:59:00

Information :

• Company : Peabody
• Position : Assistant Director of Repairs Operations
• Location : South East London
• Country : GB