Business Manager

At Jo Malone London, bringing the brands generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts.Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Boutique Manager role also requires for you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.Responsibilities and tasks• Deliver exceptional customer service• Maximise sales performance and productivity• Team management• Communicate effectively• Build collaborative relationships• Create, organise and execute in store events• Effectively manage stock and inventory• Maintain high VM standards and work environment• Complete any administrative tasks to a high standard and in a timely manner• Confident to use all online learning tools and reporting systems• Engage in all internal platforms• To be aware of competitor activity and to drive an omni-channel approach

Information :

• Company : Estée Lauder
• Position : Business Manager
• Location : London, Greater London
• Country : GB