Cloud Engineer

Location Manchester/ Hybrid/ Remote

The Vacancy

The role

In this role, youll be working alongside a team to support and manage around 25 enterprise-level Azure customers. Youll help configure and maintain their managed cloud environments in Microsoft Azure while ensuring everything runs smoothly and meets agreed SLAs and KPIs. On top of that, youll get the chance to work with DevOps tools like Terraform, Azure DevOps, and AKS—making this a great opportunity to grow your skills in a dynamic, customer-focused setting.

What Youll Be Doing...

• Ensure all tickets are managed within service level agreements and KPIs.
• Ensure clear ticket updates.
• Work within ITIL framework service delivery procedures.
• Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs.
• Manage own ticket queue and assist other team members where appropriate.
• Assessment and ownership of changes to customer environments.
• Designing changes for service improvement.
• Configuring Azure Cloud Infrastructure.
• Raise awareness of issues to Problem Manager and assisting with resolutions.
• Contribute towards continuous service improvement alongside service managers. 

What will I bring to the role?

• Service Desk/Support experience at 2nd or 3rd line level.
• A thirst for continuously improving technical knowledge.
• Effective troubleshooting methodology
• Be able to demonstrate a solid technical understanding of cloud-native design and best practice, including PaaS and IaaS services.
• Experience or Interest in DevOps and the latest tooling, mainly Terraform, Azure DevOps and AKS.

Why work for ANS?

At ANS, weve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative - and we do it like no other. We invest in our people. In training, development, health and more - we give you the benefits and flexibility to maintain a happy work-life balance.

Were proud of the inclusive, fun, dynamic environment weve created. Its a safe space that works for all. You dont have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.

Whats in it for you?With fantastic benefits, an inclusive culture, and a cool office space, were your kind of workplace. 

Company benefits

• As standard: 25 days holiday, plus you can buy up to 5 more days
• A little extra: well give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days additional holiday in the year you get married. Oh, and 5 volunteer days!
• Private health insurance
• Pension contribution match and 4 x life assurance
• Flexible working and work from anywhere for up to 30 days per year (some exceptions)
• Maternity: 16 weeks full pay, Paternity: 3 weeks full pay, Adoption: 16 weeks full pay
• Company social events - get ready for a jam-packed calendar
• Electric car scheme
• 12 days of personal growth development time

ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.

The Benefits

Flexible working

Pension contributions

Cycle to work scheme

State of the art IT equipment

Work from anywhere

Private Medical

Pension Scheme

Life Assurance

Personal Development Days

Documents

Information :

• Company : Countryside Properties
• Position : Cloud Engineer
• Location : Manchester, City and Borough of Manchester
• Country : GB