Crime Centre Operative

About the Role:

 Are you a highly observant and meticulous individual with a keen eye for detail? Next is looking for a Loss Prevention Crime Centre Operator to join our dedicated team, providing essential Loss Prevention and Security support to our Retail sites.

Reporting to the Crime Centre Manager, youll be a key part of our Loss Prevention Crime Centre, responsible for proactive and retrospective CCTV reviews across allocated retail sites. Your work will involve identifying criminal activity, preventing losses, gathering evidence, reviewing and linking Retail Loss Prevention incident reports, monitoring company policies and providing accurate information for escalation to both internal and external partners.

Were looking for someone with excellent written and verbal communication, observational and customer service skills, coupled with a professional, passionate manner. Comprehensive experience working with CCTV, Microsoft, and Google suites is essential.

As a Crime Centre Operator, youll ensure all information is handled with the utmost confidentiality, integrity, and accuracy, adhering strictly to Company and GDPR policies. Youll also provide an excellent front-of-house customer service experience, prioritising the Health & Safety and Security of the sites, and escalating any incidents appropriately. 

Working as part of a motivated and dedicated team, youll be assisting the Retail Loss Prevention field and in-store teams by responding to calls for service and support within your area of responsibility. 

Due to the 24-hour nature of our business, this role involves shift work, which may include nights, weekends, and bank holidays. 

You will:

• Proactively use CCTV to monitor areas of known stock loss, 
• Liaise with on-site officers & store teams to detect & deter anything that may cause a risk to the business
• Record all events and actions accurately.
• Monitor risk intelligence software and news/media for global incidents impacting the team and brand.
• Appropriately escalate incidents
• Respond to identified incidents, contact those affected, and offer support.
• Assist in the management of major incidents, providing communication for command, control, and crisis management teams.
• Ensure all incidents are dealt with and logged in accordance with procedures.
• Create and disseminate intelligence & evidence packages to relevant internal parties and/or external agencies.
• Submit detailed and comprehensive reports using various IT systems.
• Identify and escalate fraudulent activity using data sources.
• Escalate Loss Prevention related privacy concerns to your line manager.
• Ensure the Crime Centre operates with safety as a priority.
• Respond to telephone and email queries and various administration duties.
• Monitor and record details of incidents/accidents on sites for LP/operational management in line with company procedures.
• Ensure evidential material is well presented, easily accessible and admissible.
• Assist with training new team members within the Crime Centre.
• Meet agreed performance standards set by the Crime Centre Manager.

About you:

Were looking for someone who has:

• Excellent knowledge and understanding of CCTV systems.
• A good understanding of stock loss, empty packaging, and completing accurate and detailed reports.
• The ability to build and maintain strong working relationships with other team members.
• Excellent level of IT skills.
• The ability to react quickly and effectively to incidents.
• Is proactive and able to use your own initiative.
• The ability to work well under pressure.
• Strong prioritisation skills for workload management.
• Able to work alone or as part of a team, or with minimal supervision.
• Excellent attention to detail.
• Demonstrable understanding of the need to maintain integrity and confidentiality.
• Understands and takes ownership of decisions.

#LI-LJ1

You know Next, but did you know were a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. Were the UKs 2nd largest fashion retailer and for Kidswear were the market leader. At the last count we have over 500 stores, plus the Next Online and its now possible to buy on-line from over 70 countries around the world! So weve gone global!

Information :

• Company : Next Careers
• Position : Crime Centre Operative
• Location : South Yorkshire
• Country : GB