Customer Service Coordinator

Johnson Controls | Manchester | GB
What you will do

As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.

What We Offer

  • Competitive salary
  • Paid holidays and sick pay
  • Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts, cycle to work scheme, and Johnson Controls product discounts
  • Extensive training opportunities
  • Collaborative team environment
  • Career development ladders
  • Zero Harm safety policy
  • Business resource groups access

How you will do it

  • Schedule planned maintenance and reactive works for a team of engineers

  • Complete relevant documents such as permits to ensure works go ahead as planned

  • Work on multiple customer portals

  • Be a point of contact for dedicated National customers

  • Manage the diaries including re-scheduling works to cover engineer absences or emergency works

  • Provide first class customer service via phone and email for planning and admin queries for both internal and external customers

  • Work with the relevant Service managers to utilize the engineers as productively as possible

  • Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers

  • Report to the Planning team manager and mentors to help ensure individual and team KPIs are met

What we look for

Required

  • Customer Service skills and experience

  • Outstanding written and verbal skills

  • Ability to multi-task and work well in a high-pressured environment

  • Computer proficiency with the ability to handle multiple PC applications at once

  • A strong sense of urgency, the ability to follow-through and have attention to detail

  • Excellent decision making and problem-solving skills

  • Good organizational skills

Preferred

  • Experience in using GANT based planning/dispatch software

  • Previous planning / scheduling experience in a service role

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Information :

  • Company : Johnson Controls
  • Position : Customer Service Coordinator
  • Location : Manchester
  • Country : GB
Next Process

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Post Date : 2025-03-10 | Expired Date : 2025-04-09

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