Helpdesk Administrator

As part of your role, your key responsibilities will include, but are not limited to:

• Raising purchase orders to sub-contractors for reactive works and maintenance contracts.
• Attend and take part in subcontractor performance meetings to discuss performance.
• First point of contact for customer.
• Raising jobs for reactive and corrective action work orders.
• Closing off jobs for engineers where required.
• Booking in reactive and PPMs with clients for sub-contractor.
• Effective management of sub-contractors and obtaining updates.
• Assisting in keeping work in progress levels on contracts to a minimum by ensuring timely completion of jobs.
• Providing weekly reports on jobs logged/completed / outstanding.
• Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.
• Updating and recording statutory compliance documentation for all contracted buildings.
• Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
• Maintaining register of engineer overtime and holidays.
• Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation where required.
• Build relationships and collaborate with internal field engineering, helpdesk, management and central teams.
• Support in improving engineer documentation and escalate repeating performance issues to their line manager. 
• Support internal and external audit teams in evidencing work completed and ensure the safe delivery of future works and complete desktop audits periodically.

What are we looking for?

• Applicants must have the right to work in the UK
• Experience in coordination or management of subcontractors.
• Experience in working to deadlines and effective time management.
• Knowledge and understanding of property-related issues.
• Strong Customer service skills.
• Proven Helpdesk experience.
• Strong knowledge of Microsoft Office packages a high degree of efficiency needed.
• Knowledge of CAFM systems, ideally Concept Evolution and/or Maximo would be an advantage.
• Methodical and procedure approach to problem-solving.
• Patient approach to work and communication style.
• Collaborative with stakeholders from different teams and organisations.

Information :

• Company : Incentive FM Group
• Position : Helpdesk Administrator
• Location : Edinburgh, City of Edinburgh
• Country : GB