Service Manager

Are you a leader by nature, with a track record of developing and improving your team? Are you passionate about the customer experience, and take satisfaction from working with and improving the lives of older adults, and most vulnerable in the community? If so, we want you at Bromford!

As an older peoples service manager youll manage a team of around 30 people with 3 direct reports. Youll be a great relationship builder, working with local authorities, partners and colleagues to develop your service and fulfil our contractual responsibilities. Problem solving skills will be required for escalated incidents or issues, whilst your main focus will be leading your team to provide an excellent service to our customers.

To be successful in this role you will be a natural people person with the ability to work closely with other teams such as our neighbourhood coaches, income and lettings. We need someone who has an in-depth knowledge of all aspects of housing and support functions - from customer outcomes to rent collections or community safety and property management. Ideally you will have experience of working with older people and a strong track record of coaching, managing and developing people.

The patch you will manage includes Bristol, Cheltenham and Tewkesbury.

This role is permanent and full time. You can be based from either our offices in Tewksbury (GL20 8ND) or Chipping Sodbury (BS37 6JX) with travel to and from surrounding areas. Regular home working is available and an enhanced DBS and adult barred list check is required.

You will be someone who has:

• Experience of managing a front-line customer facing team
• Commitment to coaching and developing colleagues
• Positive and motivating attitude to get the best from a team of people where you have both direct and indirect line management responsibilities
• Excellent communication skills
• Experience of building great relationships
• Be able to drive and have a full UK driving license

Closing date for applications is Tuesday 17 June 2025. Interviews will take place at our Shannon Way office, Tewkesbury.

About us

We are a housing association- one that owns and provides over 47,000 homes for people who cant access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. Its a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity StatementWe are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work CertifiedBromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UKs Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.

Information :

• Company : Bromford
• Position : Service Manager
• Location : United Kingdom
• Country : GB