| Position | Household Claims Handler |
| Posted | 10 Jul 2026 |
| Expired | 09 Aug 2026 |
| Company | Aviva |
| Location | Motherwell | GB |
| Job Type | Full Time |
Latest job information from Aviva for the position of Household Claims Handler. If the Household Claims Handler vacancy in Motherwell matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Aviva for the position of Household Claims Handler below matches your qualifications.
Household Claims Handler – salary £26,700 – £ 29,650 depending on hours, skills and experience.
Start date – 31st August 2026
We have exciting opportunities for Claims Handlers to join us in our Glasgow based office, so why not kick start your career with us here at Aviva!
We love people who do the right thing for our customers, and our colleagues.
We want people who speak up, who take responsibility, and who make good decisions. Claims Handler careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!
This is a hybrid working position, with 50% of your working week being spent in our Glasgow office and 50% from home (once deemed competent in the role and able to work within a level of autonomy).
A bit about the job:
As a Claims Handler, you’ll be supporting customers through what can be a stressful and emotional moment in their lives; be that water damage, break-ins, an unexpected event or significant damage to their home. Your role is to make those moments easier.
This is primarily a telephony-based role, through which you’ll guide customers from the first conversation until resolution, efficiently and empathetically. You’ll gather information, assess claims in line with our policy and procedures, setting expectations and making confident decisions.
You will handle a mix of simple and complex cases, manage email communication and coordinate with suppliers. You’ll work at pace, navigating multiple systems, making fair and informed decisions.
No previous insurance experience is required; full training and ongoing continuous development will be provided. If you’ve worked in customer service, hospitality, retail, contact centres or any people-focussed environment, you likely already have the skills to fit. If this is you, then why not apply today!
Working Hours:
Skills and experience we’re looking for:
Career Pathway opportunities:
Home claims is a large and diverse part of Aviva, offering meaningful and long-term career growth. As your skills develop over time, you can progress into:
We support further development through structured training, opportunities to specialise and access to internal career programmes.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to
After reading and understanding the criteria and minimum qualification requirements explained in the job information Household Claims Handler at the office Motherwell above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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