2nd Line IT Support Engineer at SER Limited

Position 2nd Line IT Support Engineer
Posted 05 Mar 2026
Expired 04 Apr 2026
Company SER Limited
Location Redruth | GB
Job Type Full Time

Job Description:

Latest job information from SER Limited for the position of 2nd Line IT Support Engineer. If the 2nd Line IT Support Engineer vacancy in Redruth matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at SER Limited for the position of 2nd Line IT Support Engineer below matches your qualifications.

2nd Line IT Support Engineer
Redruth, Cornwall
£30,000 – £35,000 (depending on experience)
Flexible working available after probation

A growing and forward-thinking Managed Service Provider based in Cornwall is looking for a 2nd Line IT Support Engineer to join their technical team. This is a great opportunity for someone with MSP experience who enjoys solving technical problems, supporting a variety of clients, and working with the latest Microsoft technologies.

The business is currently expanding its AI capabilities, so exposure to Microsoft Copilot / Copilot 365 would be highly desirable for candidates looking to work with emerging technologies.

The Role

You will be responsible for providing 2nd line technical support to a range of external clients, troubleshooting and resolving escalated issues while ensuring excellent customer service. You’ll work closely with senior engineers and the wider service desk to deliver efficient and effective IT solutions.

Key Responsibilities
  • Provide 2nd Line support across a variety of client environments
  • Troubleshoot and resolve escalated hardware, software, and network issues
  • Support and maintain Microsoft 365 environments
  • Work across the full Microsoft stack including Windows Server, Azure, Active Directory, and Exchange
  • Assist with system upgrades, migrations, and project work
  • Maintain documentation and update ticketing systems
  • Deliver excellent customer service while managing multiple priorities
Skills & Experience
  • Previous experience working within an MSP environment
  • Strong knowledge of the Microsoft stack (Microsoft 365, Windows Server, Active Directory, Azure)
  • Experience providing 2nd line IT support
  • Understanding of networking fundamentals (DNS, DHCP, TCP/IP)
  • Excellent troubleshooting and communication skills
  • Microsoft Copilot / Copilot 365 experience would be advantageous
What’s on Offer
  • Salary of £30,000 – £35,000 depending on experience
  • Flexible working available after successful completion of probation
  • Opportunity to work with modern Microsoft and AI technologies
  • Supportive technical team and opportunities for career progression

If you're a technical support engineer with MSP experience looking to join a company embracing modern Microsoft technologies and AI-driven solutions, this could be a great next step in your career.

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN

Job Info:

  • Company: SER Limited
  • Position: 2nd Line IT Support Engineer
  • Work Location: Redruth
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information 2nd Line IT Support Engineer at the office Redruth above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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