2nd Line IT Support & Field Engineer at Pioneering People

Position 2nd Line IT Support & Field Engineer
Posted 06 Aug 2026
Expired 05 Sep 2026
Company Pioneering People
Location Liverpool | GB
Job Type Full Time

Job Description:

Latest job information from Pioneering People for the position of 2nd Line IT Support & Field Engineer. If the 2nd Line IT Support & Field Engineer vacancy in Liverpool matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Pioneering People for the position of 2nd Line IT Support & Field Engineer below matches your qualifications.

2nd Line IT Support & Field Engineer | Office-Based (Liverpool) + Regular Customer Site Travel | £30,000 – £34,000 DOE & Great Benefits | Full UK Driving Licence Essential

Not your average Helpdesk role.

We need a 2nd Line IT Support & Field Engineer who's just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network.

You'll own problems end-to-end, work independently, and have real say in front of customers.

IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role.

What You'll Be Doing

  • Resolving escalated 2nd-line tickets — hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi
  • Attending customer sites for reactive fixes, installs and infrastructure projects
  • Installing/replacing PCs, printers, access points, switches, firewalls and routers
  • Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets
  • Keeping documentation, network diagrams and handover notes sharp
  • Covering the field rota during busy periods, holidays and sickness

What You'll Bring

  • 2nd-line support, infrastructure or MSP engineering experience
  • Strong Windows troubleshooting + hands-on Microsoft 365 admin
  • Active Directory, Group Policy, TCP/IP, DNS/DHCP/VPN/VLAN/firewall knowledge
  • Experience installing and terminating Cat5e/Cat6 cabling and network kit
  • Confidence attending sites independently, with strong customer-facing skills
  • Full UK driving licence (essential)

Bonus: MSP background, UniFi/Fortinet/SonicWall/DrayTek, Windows Server, Intune, VoIP, fibre/structured cabling, rack installation, Cyber Essentials, RMM/PSA platforms, or relevant certs.

What's In It For You

  • £30,000–£34,000 DOE
  • Genuine variety — no two weeks the same
  • Real progression toward a senior infrastructure/field-project role
  • Supportive, growing technical team

What’s Next

If you have the enthusiasm and skillset to hit the ground running on this 2nd Line IT Support & Field Engineer position, we would love to hear from you. APPLY NOW for immediate consideration.

Job Info:

  • Company: Pioneering People
  • Position: 2nd Line IT Support & Field Engineer
  • Work Location: Liverpool
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information 2nd Line IT Support & Field Engineer at the office Liverpool above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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