2nd Line IT Support - on-site at Reed Technology

Job Description:

Latest job information from Reed Technology for the position of 2nd Line IT Support - on-site. If the 2nd Line IT Support - on-site vacancy in United Kingdom matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Reed Technology for the position of 2nd Line IT Support - on-site below matches your qualifications.

2nd Line Technical Support Engineer (Onsite)

• Location: Euston, London
• Job Type: Full-time
• Salary Range: £27,000 - £34,000

We are currently recruiting for a 2nd Line Technical Support Engineer to join our client's dynamic IT team. This role is pivotal in providing intermediate troubleshooting, rapid response, and superior customer interaction, focusing on escalated issue resolution, endpoint management, and robust collaboration.

Day-to-day of the role:

• User Support & Troubleshooting: Efficiently resolve escalated tickets from 1st line support, diagnose and resolve issues related to Windows OS, Office 365, and endpoint connectivity.
• Endpoint Management: Deploy and configure devices using Intune or Images, package new approved applications for deployment, and provide manual installation when necessary.
• Documentation & Knowledge Sharing: Maintain internal knowledge base articles, document troubleshooting steps and resolutions, and share insights during team meetings.
• Video Conferencing Support: Assist the Events team with VC issues, perform checks on networking, licensing, and account sign-ins, and escalate to 3rd party support when necessary.
• 3rd Party Support: Provide support for 3rd party engineers attending site to perform services.
• Tape Changes: Perform tape changes or insertions as required for backup & recovery tasks.

Required Skills & Qualifications:

• Knowledge: Proficient in Windows OS and Office 365 troubleshooting, network troubleshooting, and using endpoint management tools like Intune.
• Skills: Strong in root cause analysis, documentation, knowledge sharing, and cross-team collaboration.
• Abilities: Proactive issue identification, mentoring junior staff, strategic communication, and consistency in support delivery.
• Experience: Prior experience in a similar technical support role is highly required

Benefits:

• Working Hours: 35 hours per week, expected between (Apply online only) Mon - Fri.
• Annual Leave: 25 days, increasing by 1 day each year up to a total of 30 days.
• Bonus Scheme: Eligibility for company bonus scheme.
• Professional Development: Opportunities for training and advancement in a supportive environment.

How to Apply:

To apply for this 2nd Line Technical Support Consultant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Ensure your application reflects your ability to meet the core values and brand behaviours outlined in the job description.

This role is crucial for ensuring the security and efficiency of IT operations.

Job Info:

• Company: Reed Technology
• Position: 2nd Line IT Support - on-site
• Work Location: United Kingdom
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information 2nd Line IT Support - on-site at the office United Kingdom above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.