2nd Line Support Technician at Integral Recruitment Ltd

Job Description:

Latest job information from Integral Recruitment Ltd for the position of 2nd Line Support Technician. If the 2nd Line Support Technician vacancy in Church Norton matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Integral Recruitment Ltd for the position of 2nd Line Support Technician below matches your qualifications.

2nd Line Support Technician
Chichester, PO20
£28,000 – £35,000 plus benefits including payment and support for IT certifications, flexible working, proven career progression and lots more

Our client is an extremely well-established MSP / IT Support Services organisation with an outstanding reputation and an international client base. Known for exceptional customer service and technical excellence, they are now seeking a skilled 2nd Line Support Technician to join their growing support team.

This is a hands-on role for an experienced support professional who thrives in a fast-paced MSP environment, enjoys solving complex technical issues, and takes real pride in delivering a first-class customer experience.

The 2nd Line Support Technician Role

• Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated
• Partaking in IT projects includes upgrades and rollouts for new hardware and software
• Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/DHCP/GPO), and core infrastructure
• Providing clear, professional communication to clients and internal teams
• Occasional on-site support and project assistance (full driving licence required) – company van provided
• Working closely with senior engineers and cloud/infrastructure teams on complex issues

About You:

• Proven experience in a 2nd Line IT Support role within an MSP / IT Support Services business
• IT certifications are preferred – but support and payment for certs is offered
• Strong Microsoft 365 and Windows Server/AD troubleshooting skills
• Core networking skills (DNS, DHCP, VPN fundamentals, basic firewall rules.
• Knowledge of Hyper-V and virtualisation, PowerShell automation, Endpoint security and encryption, VoIP, InTune / Endpoint Manager and cloud familiarity.
• Customer-focused, calm under pressure, and highly organised
• Full UK driving licence (for client site visits when required)

This is an excellent opportunity to join a highly respected IT services provider offering genuine career development, exposure to modern cloud technologies, payment and support for IT certifications and the chance to work with a wide variety of environments and clients worldwide.

Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment is acting as an employment agency in regard to this advertisement.

Job Info:

• Company: Integral Recruitment Ltd
• Position: 2nd Line Support Technician
• Work Location: Church Norton
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information 2nd Line Support Technician at the office Church Norton above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.