Home » Customer Service Coordinator - Jaguar Land Rover

Customer Service Coordinator - Jaguar Land Rover at Donnelly Group

Position Customer Service Coordinator - Jaguar Land Rover
Posted 01 Aug 2026
Expired 31 Aug 2026
Company Donnelly Group
Location Dungannon | GB
Job Type Full Time

Job Description:

Latest job information from Donnelly Group for the position of Customer Service Coordinator - Jaguar Land Rover. If the Customer Service Coordinator - Jaguar Land Rover vacancy in Dungannon matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Donnelly Group for the position of Customer Service Coordinator - Jaguar Land Rover below matches your qualifications.

At Donnelly Group, we are recruiting for a motivated and customer-focused Customer Service Coordinator to join our award-winning Jaguar Land Rover Retailer of the Year team at our Dungannon showroom.
The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.
The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.
Responsibilities:

  • Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
  • Schedule and manage service appointments, including vehicle drop-offs and collections.
  • Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
  • Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
  • Build and maintain strong customer relationships to encourage repeat business.
  • Promote and recommend relevant products, services, packages, and retail options where appropriate.
  • Coordinate with technicians regarding parts ordering and communicate any delays to customers.
  • Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
  • Process payments and maintain accurate service records and documentation.

What We're Looking For
Previous two years experience in a customer facing, or administrative role.
A customer service champion with excellent communication skills.
Strong organisational abilities and attention to detail.
A team player who thrives in a busy, fast-paced environment.
What We Offer
Market-leading salary plus performance-related bonus
30 days annual leave
Pension provision
Life insurance cover
Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
Cycle to Work Scheme
Long Service Awards
Enhanced maternity & paternity leave
Job security, work-life balance, and clear career progression opportunities
Additional Information
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.
Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.
Equal Opportunities
Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Apply button below to Login/Register.


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Job Info:

  • Company: Donnelly Group
  • Position: Customer Service Coordinator - Jaguar Land Rover
  • Work Location: Dungannon
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Coordinator - Jaguar Land Rover at the office Dungannon above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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