Customer Insights and Voice of the Customer Manager at Pontoon

Position Customer Insights and Voice of the Customer Manager
Posted 21 Jul 2026
Expired 20 Aug 2026
Company Pontoon
Location Warwickshire | GB
Job Type Full Time

Job Description:

Latest job information from Pontoon for the position of Customer Insights and Voice of the Customer Manager. If the Customer Insights and Voice of the Customer Manager vacancy in Warwickshire matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Pontoon for the position of Customer Insights and Voice of the Customer Manager below matches your qualifications.

Job Title: Customer Insights (Voice of the Customer) Manager

Location: Warwick (2/3 days per week onsite) / Hybrid

Contract: 12 months initial (strong likelihood of extension)

As the Customer Insights Manager, you will be the driving force behind integrating customer insights across the organisation. Your role is pivotal in delivering a clear, evidence-based view of how the organisation is perceived by its customers.

Key Responsibilities:

  • Extensive experience in leading customer insight or analytics functions in complex environments.
  • Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers.
  • Strong background in both qualitative and quantitative research methodologies.
  • Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity.
  • A proactive, resilient mindset, committed to continuous improvement and customer excellence.
  • Be part of a vibrant team dedicated to anticipating and responding to the evolving needs of customers.
  • Play a crucial role in shaping the future of customer experience in the energy sector.
  • Collaborate with senior leaders and make a tangible impact on strategic decision-making.

What You Bring:

  • Extensive experience in leading customer insight or analytics functions in complex environments.
  • Proven ability to synthesise complex information into strategic narratives that influence senior decision-makers.
  • Strong background in both qualitative and quantitative research methodologies.
  • Exceptional communication and stakeholder management skills with the ability to influence and simplify complexity.
  • A proactive, resilient mindset, committed to continuous improvement and customer excellence.

Why Join Us?

  • Be part of a vibrant team dedicated to anticipating and responding to the evolving needs of customers.
  • Play a crucial role in shaping the future of customer experience in the energy sector.
  • Collaborate with senior leaders and make a tangible impact on strategic decision-making.

If you're ready to take on this exciting challenge and drive customer insights forward, we'd love to hear from you! Apply today to join a forward-thinking organisation that values innovation and excellence.

Apply now!

Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Info:
  • Company: Pontoon
  • Position: Customer Insights and Voice of the Customer Manager
  • Work Location: Warwickshire
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Insights and Voice of the Customer Manager at the office Warwickshire above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

Next Page »

Similar Job Vacancies

  Skilled Operative at Hays
Posted: 2 weeks ago

Desc: Location: Staffordshire Start Date: End of July / Early AugustDuration: OngoingYour new companyOperating both in the UK and internationally, this organisation is a leading contractor delivering major...

Company: Hays | Location: Warwickshire