3rd Line Support Engineer at Nexgena Associates

Job Description:

Latest job information from Nexgena Associates for the position of 3rd Line Support Engineer. If the 3rd Line Support Engineer vacancy in Trowbridge matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Nexgena Associates for the position of 3rd Line Support Engineer below matches your qualifications.

2nd / 3rd Line IT Support Engineer Security Cleared

Location: Corsham Hybrid

Salary: £38,000 £43,000 + Excellent Company Benefits + TAX FREE YEARLY Bonus

NexGen Associates are partnered with a leading IT Consultancy working within the Government and Defence sectors. Due to continued growth, they are seeking an experienced 2nd / 3rd Line IT Support Engineer to join their team.

You will be working within a managed services environment, providing high-quality technical support across complex systems and classified networks. This role offers excellent exposure to modern technologies and structured processes making it an ideal opportunity for service leavers looking to transition their technical skills into a commercial setting.

You must hold current SC Clearance (and be eligible for DV clearance) and be a sole British national due to the nature of the work.

Key Responsibilities:

• Provide 2nd and 3rd line support for desktops, servers, applications, and networks.
• Troubleshoot and resolve escalated incidents across Windows, Linux and Microsoft technologies.
• Support the configuration, deployment, and maintenance of desktops, laptops, mobile devices, and servers.
• Administer Microsoft 365, Azure, and Active Directory/Entra ID environments.
• Perform routine monitoring, patching, and maintenance to ensure system stability and performance.
• Document solutions, produce technical knowledge base articles and contribute to process improvements.
• Collaborate with project teams on infrastructure builds, upgrades and migrations.
• Act as a technical escalation point for 1st line and service desk teams.
• Liaise with third-party vendors and solution providers when required.
• Support security and compliance requirements across government-classified systems.

Requirements:

• Security Clearance: SC Cleared as a minimum (eligible/willing for DV). Sole UK national.
• 3+ years experience in a 2nd/3rd line support, infrastructure, or systems engineering role.
• Strong knowledge of Windows Server and desktop environments.
• Good working knowledge of Linux operating systems.
• Microsoft 365 and Azure administration experience.
• Strong experience with Active Directory, Entra/AAD, DNS, DHCP, and Group Policy.
• Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls).
• Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able).
• Familiarity with system monitoring, patching, and backup solutions.
• Excellent problem-solving skills and ability to mentor junior staff.
• Strong communication skills, comfortable dealing with both technical and non-technical stakeholders.

Job Info:

• Company: Nexgena Associates
• Position: 3rd Line Support Engineer
• Work Location: Trowbridge
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information 3rd Line Support Engineer at the office Trowbridge above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.