| Position | Part-time Customer Support Operator |
| Posted | 20 Jul 2026 |
| Expired | 19 Aug 2026 |
| Company | Envision Intelligent Solutions Ltd |
| Location | Craigavon | GB |
| Job Type | Full Time |
Latest job information from Envision Intelligent Solutions Ltd for the position of Part-time Customer Support Operator. If the Part-time Customer Support Operator vacancy in Craigavon matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Envision Intelligent Solutions Ltd for the position of Part-time Customer Support Operator below matches your qualifications.
Job description
Who we are
Envision Intelligent Solutions, a Johnson Controls company, is a security systems provider specialising in the rental market, supported by our in-house CAT1 Alarm Receiving Centre in Craigavon. We are professional, agile, and innovativerewarding hard work and encouraging people to grow. In our constantly evolving environment, youll have the foundation to build a career as unique as you are. Join us and make an impact that truly matters. The world is waiting for youand so are we.
We are currently looking for a Part-time Customer Support Operator to join our team. In this part-time , permanent position you wil cover busy periodsl in the Centre and will be located in Silverwood Business Park, Craigavon, BT66 6SY.
What we offer
A guaranteed number of hours per month and the following working hours: 7AM- 10AM; 5PM- 9PM, or either or both; Monday to Friday )
Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
Paid Annual Leave, plus bank holidays (Holiday buy back option available)
Extensive product and on the job/cross training opportunities with outstanding resources available
Encouraging and collaborative team environment
Career development through various career ladders including Customer Service
Dedication to safety through our Zero Harm policy
Access to business resource groups
What you will do:
Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
Answer intercoms and inbound telephone calls professionally, quickly and effectively
Effectively use the telephone systems and follow the guidance of the company policy and procedures
Support the Control Room Supervisors and in their absence to take control of the operations (subject to training)
Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
Report any operational difficulties and problems to the supervisor on duty
What we look for
The ability to work under pressure, to be self-motivated and able to work independently or as a team member
The ability to prepare letters, reports and documents in an accurate and concise manner
The ability to communicate diplomatically and effectively, both verbally and in writing
Sufficient investigative skills to identify the root cause of any problems identified
SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.
IT literacy and a minimum of grade C in English and Maths.
#LI-Onsite
#GOSIA
WHJS1_NI
After reading and understanding the criteria and minimum qualification requirements explained in the job information Part-time Customer Support Operator at the office Craigavon above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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