Contact Service Advisor at Pertemps

Job Description:

Latest job information from Pertemps for the position of Contact Service Advisor. If the Contact Service Advisor vacancy in Birmingham matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Pertemps for the position of Contact Service Advisor below matches your qualifications.

Contact Service Advisor
Coleshill | Full-Time | Free Parking
Are you an experienced Customer Service Advisor looking for your next opportunity?
We are currently recruiting on behalf of a leading international logistics provider based in Coleshill. This is an excellent opportunity to join a well-established business that genuinely invests in its people, offering long-term career prospects, a supportive team environment, and excellent employee benefits.
The Role
As a Customer Service Advisor, you will be responsible for delivering outstanding customer service while handling a high volume of inbound enquiries. Duties will include:

• Managing inbound customer calls relating to orders, stock availability, deliveries, and account queries
• Resolving customer complaints and providing effective solutions
• Updating and maintaining customer records using internal CRM systems
• Working with Microsoft Excel to manage and update customer information
• Delivering a professional and positive customer experience at all times

About You
To be successful in this role, you will have:

• Previous customer service experience, ideally within a contact centre, logistics, retail, or office-based environment
• Excellent communication and interpersonal skills
• Good IT skills, including Microsoft Office and data entry systems
• Strong attention to detail and problem-solving abilities
• A positive, enthusiastic, and customer-focused approach
• A full UK driving licence and access to your own vehicle, as the site is not easily accessible by public transport
   

Hours & Pay

• Monday to Friday
• 7.5-hour shifts between 7:00am and 6:00pm
• £12.74 per hour, increasing to £12.87 per hour after 12 weeks
   

Benefits

• 30 days annual leave (pro rata)
• Free on-site parking
• Employee recognition schemes and monthly incentives
• Modern office environment with excellent facilities
• Regular social events, competitions, and team engagement activities
• No working on Christmas Day, Boxing Day, or New Year's Day
   

If you're passionate about delivering excellent customer service and are looking for a long-term opportunity with a reputable employer, we'd love to hear from you. Submit your application today or get in touch with Gabriele Strazdauskaite on or !

Job Info:

• Company: Pertemps
• Position: Contact Service Advisor
• Work Location: Birmingham
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Contact Service Advisor at the office Birmingham above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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