Sales & Retention Advisor at Aviva

Position Sales & Retention Advisor
Posted 19 Aug 2026
Expired 18 Sep 2026
Company Aviva
Location Stirling | GB
Job Type Full Time

Job Description:

Latest job information from Aviva for the position of Sales & Retention Advisor. If the Sales & Retention Advisor vacancy in Stirling matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Aviva for the position of Sales & Retention Advisor below matches your qualifications.

Sales & Retentions Advisor - Green Flag Rescue

Salary: £28,600 - £31,767

This is a great job for someone who thrives in a fast-paced environment, combining a sharp focus on sales and retentions with outstanding customer service. Whether you have previous contact centre experience or a strong background in sales and customer engagement, this role could be a great fit. We're looking for persuasive communicators who excel at identifying sales opportunities, saving expiring policies through tailored retention conversations, and delivering a brilliant service experience that keeps our customers protected and satisfied.

A bit about the job:

  • Be the main point of contact for new and existing customers calling to buy new breakdown cover, discuss renewals, request policy changes, or discuss leaving us.
  • Drive sales and retain customers by exploring their needs, handling objections confidently, highlighting the value of Green Flag, and matching them with the right level of cover.
  • Deliver exceptional service, providing clear guidance and reassurance during routine customer enquiries while maintaining a commercially focused mindset.
  • Accurately capture customer details, process new sales, apply policy upgrades, and manage retentions and cancellations across multiple systems compliant with industry standards.
  • Work collaboratively within a growing, high-performing Green Flag Rescue team to consistently meet and exceed sales, retention, and quality performance targets.

Working Hours:

This is a permanent role, working 37.5 hours per week on a rotational shift basis, covering the following hours:

  • Monday to Friday: 8:00am - 9:00pm
  • Saturday: 9:00am - 6:00pm
  • Sunday: 9:00am - 5:00pm

Skills and experience we're looking for:

  • Demonstrable sales experience (preferred) with a confident, persuasive, and professional telephone manner.
  • Strong objection-handling and retention skills, with the ability to turn challenging conversations into positive customer outcomes.
  • Excellent active listening and questioning techniques to identify underlying needs, uncover cross-sell opportunities, and recommend tailored cover solutions.
  • Ability to thrive in a fast-paced, target-driven environment while maintaining close attention to detail and high service standards.
  • Good IT skills, with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficiently.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Starting salary between £28,600 and £31,767 (depending on skills, experience and qualifications)
  • Bonus opportunity of 6% of annual salary (actual amount depends on your performance and Aviva's)
  • Generous pension scheme, for example if you put in 8%, Aviva adds 14%
  • 25 days' holiday plus bank holidays, with the option to buy or sell up to 5 additional days
  • Aviva-funded Private Medical Benefit to help you get expert support when you need it
  • Up to 40% discount on Aviva products, plus access to retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and the opportunity to participate in our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • A wide range of wellbeing support, tools and resources

Aviva is for everyone:

We're inclusive and welcome everyone. We want applications from people with diverse backgrounds, experiences and perspectives. Excited but not sure you tick every box? We'd still encourage you to apply.

We also consider all forms of flexible working, including part-time and job share arrangements.

We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working, spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time spent together with colleagues.

We'd love it if you could submit your application online. If you require an alternative method of applying or have any queries regarding the vacancy, please contact and

Job Info:

  • Company: Aviva
  • Position: Sales & Retention Advisor
  • Work Location: Stirling
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Sales & Retention Advisor at the office Stirling above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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