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Customer Services Customer Care at MCL InsureTech

Position Customer Services Customer Care
Posted 12 Jul 2026
Expired 11 Aug 2026
Company MCL InsureTech
Location Coleraine | GB
Job Type Full Time

Job Description:

Latest job information from MCL InsureTech for the position of Customer Services Customer Care. If the Customer Services Customer Care vacancy in Coleraine matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at MCL InsureTech for the position of Customer Services Customer Care below matches your qualifications.

MCL Insurance Services (Ireland) Ltd is part of the MCL InsureTech Ltd group. We have been based in Northern Ireland since 1970 and are passionate about everything online. We have offices in Coleraine and Swords.

Our systems are developed to give customers the best possible online experience, from purchasing insurance right the way through to developing customer loyalty and engagement programmes.

Customer Services Customer Care (Ref:0726CCC)

We are recruiting for a Customer Service role within the Customer Care department. You will be responsible for overseeing all matters relating to Customer Care of the Internet Brands associated with Complaints, Trustpilot, social media & Telephone calls. You will ensure the business is fulfilling its obligations regarding the regulatory requirements when dealing with and handling complaints. You will receive and respond to all formal complaints and data access requests relating to the Internet business. You will oversee all matters relating to telephone calls received through the cancellation line and internal diary requests. You will also respond to all social media comments from Twitter, Trustpilot Google reviews and the Blog.

Essential Criteria

  • Minimum of 2 passes at GCSE at Grade C or above, or equivalent / higher qualifications (including English Language and Maths related subject).
  • Excellent communication skills both written and verbal.
  • Experience and proven knowledge of Call Handling Systems.
  • Able to demonstrate a high level of confidentiality.
  • Minimum of 12 months experience in Customer Services, preferably in the insurance industry but not essential.
  • Excellent and proven decision-making skills.
  • Must be willing to pursue APA/ CIP insurance qualifications.

Desirable

  • Excellent knowledge of Complaints handling, FCA and TCF rules & regulations.

Benefits

  • 37.5 hour per week (Monday Friday 9am to 5pm).
  • Hybrid model - after successfully completing training it is one week in the office and one week at home. You must have own facilities to work from home, strong internet connection and a private room to work. You must live within travelling distance of the office.
  • 30 days annual leave inclusive of 4 bank holidays (New Years Day, Easter Monday, Christmas Day & Boxing Day all of which are closure days.
  • The successful candidate will be required to complete a four-week comprehensive training program, providing you with the skills and product knowledge that you need to be successful in this role.
  • Employees receive discount on their insurance policies purchased through the Company.
  • Starting salary £25,662.83 per annum

To apply for this position, please complete an online application form by clicking in the apply button below.

Completed application forms should be submitted no later than 5pm onFriday 24th July 2026. (Previous unsuccessful applicants within the last 6 months need not apply)

If you require an alternative method of application, please email . Please note that you must demonstrate on the application how you meet the criteria for the role as identified above. MCL Insurance Services (Ireland) reserve the right to enhance the above criteria in the event of an unprecedented response. MCL Insurance Services (Ireland) are an Equal Opportunities Employer.


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Job Info:

  • Company: MCL InsureTech
  • Position: Customer Services Customer Care
  • Work Location: Coleraine
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Services Customer Care at the office Coleraine above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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