Customer Service Advisor - Glasgow at StepChange

Job Description:

Latest job information from StepChange for the position of Customer Service Advisor - Glasgow. If the Customer Service Advisor - Glasgow vacancy in Glasgow matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at StepChange for the position of Customer Service Advisor - Glasgow below matches your qualifications.

Do you want a rolewherehelping someone genuinely changes their day or even life?

Looking for work that feels meaningful, not just another queue of tasks?

Ready for a role that offers a blend of home working and supportive time in the office?

Interviews for this role are taking place on Wednesday 13th May so candidates would need to be free to attend on that day

This is a role where every conversation matters.Youllsupport people through challenging moments, helping them feel clearer, more in control, and able to move forward. With structured training and ongoing support,youllhave what you need to do meaningful work and grow in the role.Youllbe part of an organisation supporting people across the UK every day.

About the Role

As a Customer Service Advisor in our Glasgow team(internally known as a Debt Advisor),youllmanage your own caseload, supporting clients to move from uncertainty to a clear, manageable way forward.

Youllwork with clients to understand their situation, build realistic plans, and guide them throughappropriate solutions,often including setting up and managing Debt Payment Programmes (DPPs).

This is a role that combines empathy, structure, and sound judgement. Every situation is different, and your role is to make sure the support you provide is practical, sustainable, and right foreach individual.

Over time,youllhave the opportunity tobuild broader debt advice capability, developing your skills acrossdifferent typesof support and client needs.

Youllbe based in ourGlasgow office, with ahybrid approachthat combines home working with supportive time in the office for collaboration, development, and staying connected with your team.

WhatYoullBe Doing

Day to day,youll:

• Speak with clients to understand their situation and support needs

• Review income and spending in detail to build realistic plans

• Set up and manage tailored solutions, includingDebt Payment Programmes (DPPs)

• Work with creditors and other stakeholders to progress cases

• Keep clients informed and confident throughout

• Respond to queries and manage your caseload through to completion

About You

You approach complex situations with calm and structure, balancing empathy with attention to detail.Yourecomfortable making decisions based on evidence and guidelines, and you take ownership of seeing things through to completion.

You communicate clearly, ask the right questions, and can explain complex information in a way that builds confidence and trust.Youreorganised, able to manage your own workload, and open to learning as your skills develop.

Youllthrive in this role ifyouremotivated by:

• Purpose work that genuinely makes a difference to peoples financial lives

• Belonging working as part of a supportive, collaborative team

• Growth developing yourexpertiseand judgement over time

• Balance working in a way that supports consistency, focus, and wellbeing

Experience in customer service, financial support, or working with solutions like DPPs can be helpful, butitsnot essential. What matters most is your ability to apply judgement, work with care, and learn quickly in a structured environment.

Equality, Diversity & Inclusion

Belonging is central to who we are.Werecommitted to building a workforce that reflects the clients we support, and to creating a culture where everyone feels valued and able to be themselves.

We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know.Werehere to support you.

Job Info:

• Company: StepChange
• Position: Customer Service Advisor - Glasgow
• Work Location: Glasgow
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Advisor - Glasgow at the office Glasgow above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.