| Position | Customer Service Advisor - Emergency Breakdown - Core Shift - Forecasted Volume |
| Posted | 15 Jun 2026 |
| Expired | 15 Jul 2026 |
| Company | The Automobile Association |
| Location | Oldbury | GB |
| Job Type | Full Time |
Latest job information from The Automobile Association for the position of Customer Service Advisor - Emergency Breakdown - Core Shift - Forecasted Volume. If the Customer Service Advisor - Emergency Breakdown - Core Shift - Forecasted Volume vacancy in Oldbury matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at The Automobile Association for the position of Customer Service Advisor - Emergency Breakdown - Core Shift - Forecasted Volume below matches your qualifications.
Job Title: Customer Service Advisor - Emergency Breakdown - Core Shift
Location: Oldbury
Salary: 26,750 plus bonus potential up to 2k p/y post probation
Contract: Full time permanent
Hours: 40 hours per week.
Shift Pattern: Rotating shift pattern covering 365 days of the year shifts between 7am-9pm.
Start Date: 27th July 2026
Interview Dates: 22nd June 2026 - 3rd July 2026
Please note - if you are have holiday or annual leave within the first 5 weeks of the start date, your application will not be automatically progressed to the next stage.
Are you looking to excel in your career and work for the biggest name in the automotive industry?
Were recruiting for Emergency Breakdown Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most.
Youll be working in a fast paced, friendly environment where youll be taking around 100 calls a day, ranging from updates and changes to policys to arranging a patrol to rescue a family from the M4!
As you can understand, some calls you answer could involve complexities or vulnerable and distressed customers, so our in-depth 4 week training period will ensure youre confident to provide the best solution to every customer, every time.
If youre good at what you do, you can work anywhere! If youre the best at what you do, you work at The AA!
What will I be doing?Were looking for someone who:
What's in it for me?
Were always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, youll have access to a range of benefits including:
Plus, so much more!
Were an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
The Recruitment Process
Your application
We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, youll receive a series of games to help us get to know you.
Your interview
If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. Youll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding
Once weve made you an offer and completed your pre-employment checks, youll receive your contract.
Training and going live on the phones!
Training will be conducted by our expert Academy team for up to 4 weeksfollowed by a period in our Grad Bay to get you fully confident in your role before joining your team.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Advisor - Emergency Breakdown - Core Shift - Forecasted Volume at the office Oldbury above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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