Latest job information from The Automobile Association for the position of Claims Transformation Delviery Manager - NonVolume. If the Claims Transformation Delviery Manager - NonVolume vacancy in Tunbridge Wells matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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Company description
Job Title: Claims Transformation Delivery Manager Location: Tunbridge Wells – Hybrid – Three Days in Office Employment Type: Permanent Hours: Monday-Friday
AA Summary
Think the AA is just about roadside assistance? Think again!
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?
#LI-EJ1 #LI-Hybrid
This is the job
As Claims Transformation Delivery Manager, you’ll take ownership of a diverse portfolio of change initiatives that shape the future of our Claims function. You’ll turn big ideas into practical, deliverable plans, making sure every project is well‑defined, properly prioritised and executed with precision to deliver real operational, customer and commercial impact.
You’ll provide structure and clarity across all transformation activity, translating business strategy into a clear roadmap everyone can get behind. Acting as the vital bridge between senior leaders, operational teams and support functions, you’ll champion strong governance, disciplined delivery and transparent benefits tracking.
You’ll also keep the whole programme moving at pace, managing interdependencies, identifying risks early and navigating change with confidence. Ultimately, your work will drive sustainable improvement, elevate customer experience, strengthen compliance and build long-term capability across the Claims function.
What will I be doing?
Leading the end‑to‑end delivery of the Claims transformation portfolio, ensuring initiatives are clearly defined and executed with discipline.
Translating enterprise strategy into a structured, actionable roadmap that drives meaningful operational and customer improvements.
Prioritising programmes and projects using robust frameworks to ensure focus on the highest‑value outcomes.
Overseeing strong governance, maintaining effective forums, reporting rhythms and clear accountability across all activity.
Managing risks, issues, interdependencies and change impacts across a complex cross‑functional portfolio.
Driving benefits realisation by defining, baselining and tracking both financial and non‑financial metrics.
Partnering with senior leaders, operational teams and enabling functions to ensure alignment and timely decision‑making.
Challenging business cases and assumptions to ensure transformation activity delivers sustainable commercial value.
Embedding structured change controls, compliance expectations and regulatory considerations into delivery.
Coaching teams to improve delivery maturity, encouraging a data‑led, continuous improvement mindset.
What do I need?
Proven experience leading complex transformation portfolios within Claims or broader Financial Services operations.
Strong ability to shape and mobilise portfolios from early strategy through to execution and benefits realisation.
Deep understanding of governance, RAID management, change control and structured delivery frameworks.
Solid commercial acumen with experience building and validating business cases and ROI models.
Clear knowledge of Claims operations, regulatory considerations and conduct risk within financial services.
Confident stakeholder management skills, able to influence senior leaders and navigate conflicting priorities.
Working knowledge of Agile, Waterfall and Hybrid methodologies, with experience applying Lean principles.
Relevant qualifications such as PRINCE2, MSP, Lean Six Sigma (Yellow Belt minimum) or equivalent professional experience.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
25 days annual leave plus bank holidays + holiday buying scheme
Worksave pension scheme with up to 7% employer contribution
Free AA breakdown membership from Day 1 plus 50% discount for family and friends
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
Company funded life assurance
Diverse learning and development opportunities to support you to progress in your career
Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
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