Account Manager Team Manager at Brakes

Position	Account Manager Team Manager
Posted	05 Jul 2026
Expired	04 Aug 2026
Company	Brakes
Location	Tamworth \| GB
Job Type	Full Time

Job Description:

Latest job information from Brakes for the position of Account Manager Team Manager. If the Account Manager Team Manager vacancy in Tamworth matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Brakes for the position of Account Manager Team Manager below matches your qualifications.

Job Description

Contact Centre Team Manager – Account Manager

Working Monday to Friday 37.5

£32,926 plus an a competitive bonus structure - Excellent career development, discounted products and services and much more!

We are currently recruiting a for an Account Manager Team Manager to join the Account Management team in our Tamworth Contact Centre but this could be a Hybrid opportunity for the right person.

As a Brakes Team Manager Responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!

Typical responsibilities include:

Responsible for the direct management and motivation of up to 12 Account Managers ensuring each individual is fully developed to their maximum potential.
Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
Support and identify opportunities to improve revenue and customer experience.
Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
The role will be a mixture of coaching, advisory, co-ordinating and delivering.
To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.

About You:

You’ll be a natural people person and problem solver with a real drive to deliver results. Minimum 2 years’ experience at team manager or supervisor level, in a contact centre environment managing a sales based team.
Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness
A customer centric approach to business in all dealing with customers, peers, staff and suppliers
Ability to proactively give feedback and act on feedback given – Champions a coaching culture
Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc
Excellent communication, influencing and negotiation skills, both written and verbal
Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment
Role model Brakes values at all times
An ability to build and maintain good working relationships at all levels
Leads, inspires and promotes confidence within a Team
Exceptional customer handling skills and experience with strong problem solving capabilities

Above all you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.

A competitive salary
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance, with option to purchase more
Recognition awards and Incentives
Pension
Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
And much more….

There’s a lot on offer, so what are you waiting for?

Job Info:

Company: Brakes
Position: Account Manager Team Manager
Work Location: Tamworth
Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Account Manager Team Manager at the office Tamworth above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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