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Advice Coordinator at The Harbour Project for Swindon Refugees and Asylum Seekers

Position Advice Coordinator
Posted 28 May 2026
Expired 27 Jun 2026
Company The Harbour Project for Swindon Refugees and Asylum Seekers
Location Swindon | GB
Job Type Full Time

Job Description:

Latest job information from The Harbour Project for Swindon Refugees and Asylum Seekers for the position of Advice Coordinator. If the Advice Coordinator vacancy in Swindon matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at The Harbour Project for Swindon Refugees and Asylum Seekers for the position of Advice Coordinator below matches your qualifications.

SALARY: £20k (FTE £25k) WEEKLY HOURS: 28 CONTRACT TERM: Permanent WORKS TO: Operations Manager LOCATION: Broadgreen Community Centre, Salisbury Street, Swindon, SN1 2AN APPLICATION DEADLINE: Friday 29th May - 5PM PURPOSE OF THE ROLE The Advice Centre is central to our work. The advice we provide offers clarity and confidence. When people understand their circumstances, they feel safer. In moments of uncertainty, clear guidance can make a massive difference, and that’s why we’re here to offer support that helps our Visitors feel safe, informed and understood. This role administrates the operational service within the Advice Centre, triaging the needs of Visitors and coordinating Advisor and volunteer appointments. ROLE RESPONSIBILITIES To coordinate the Advice Team’s appointments and schedules. To be the Advice Team Lead: reviewing Advice Centre processes, and adopting appropriate changes to enhance service delivery lead on daily briefs and monthly meetings with Advisors and Steps2Work Coordinator report any issues or challenges to Operations Manager where necessary To quickly assess the needs of Visitors and decide whether they need to be seen urgently, or to book them an appointment. Lead the daily brief of Advice Centre volunteers to ensure that they are up-to-date with current issues, events and are familiar with advice processes. To ensure that volunteers are utilised effectively throughout the Advice Centre with support and guidance. To maintain Advice Centre record-keeping through the collection of Visitor data and input into our database (AirTable). Includes the creation of new records for newly registered Visitors. In addition, to ensure that personal information held about Visitors is checked for accuracy periodically. To ensure compliance with GDPR legislations and Harbour’s Data Protection Policy by ensuring Visitor information is not available to public view, and all documentation is safely and securely stored. Create information posters and signs for the benefit of Visitors and/or volunteers. Be the admin for Harbour’s Community and Volunteer WhatsApp groups. ESSENTIAL CRITERIA Committed to the values and charitable objects of The Harbour Project. Reliable with the ability to work both independently and as part of a team. A good understanding and application of the principles of Safeguarding, particularly in relation to people at The Harbour Project. Proficiency in database management and maintaining accurate digital records as well as having basic IT skills, with the ability to use systems such as Google Workspace (Docs, Sheets and Drive) Evidence of entitlement to work in the UK. DESIRABLE CRITERIA Experience in assessing individual needs quickly and accurately to determine urgency and appropriate support pathways. Experience leading staff or volunteers, including running briefings, conducting meetings, and providing ongoing guidance. Ability to manage complex schedules, appointment systems, and team rotas. Experience working with refugees, people seeking asylum, or vulnerable people.41bf1e1f-b16b-4260-a40a-17c77a06fd15

Job Info:

  • Company: The Harbour Project for Swindon Refugees and Asylum Seekers
  • Position: Advice Coordinator
  • Work Location: Swindon
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Advice Coordinator at the office Swindon above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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