Latest job information from O-I for the position of Assistant Quality Manager. If the Assistant Quality Manager vacancy in Harlow matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at O-I for the position of Assistant Quality Manager below matches your qualifications.
Job Description
**Key Responsibilities:**
Support the Quality Manager in improving all internal and external plant assurance of quality systems and in developing the plant's quality plan to help create and maintain a customer-focused organization
Provide foundational understanding and functionality of the plant's quality assurance processes and systems
Assist in setting, monitoring, and maintaining quality objectives to ensure plant goals are being met; identify appropriate tasks and schedule required training to accomplish continuous improvement initiatives
Organize and analyze customer satisfaction data based upon product and service performance to identify trends and improvement opportunities
Work directly with all departments on quality issues, preventative actions, and corrective actions to drive systemic improvements
Facilitate problem-solving activities through Total Quality Management (TQM), team building, and quality systems tools and methods; work with line and process supervisors to identify negative quality trends and repetitive defects
Serve as a customer liaison by making customer visits as appropriate and assisting in the implementation of customer quality management systems
Investigate customer complaints under the direction of the QA Manager and work with appropriate management to develop and implement effective resolutions
Prepare customer complaint responses and maintain comprehensive databases on all customer complaints for trend analysis and reporting
Develop technical expertise in problem identification across key areas including glass properties, bottle design and attributes, line and handling requirements, carton specifications, customer processing, and fracture analysis
Collaborate with plant management to develop and document standard operating procedures (SOPs) that support quality objectives
Support quality audits and assist in maintaining compliance with relevant quality standards and regulatory requirements
Track and report on quality metrics and key performance indicators (KPIs) to monitor process performance and identify improvement opportunities
Participate in root cause analysis activities and lead or support process improvement projects to enhance operational efficiency and product quality
Qualifications
**Required Qualifications:**
Minimum of 5 years' experience in a quality assurance or quality management role, preferably within a glass manufacturing environment
ISO 9001 auditor certification or equivalent quality management systems qualification
Proficiency with Microsoft Office applications (Excel, Word, PowerPoint) and enterprise resource planning (ERP) systems such as SAP
Strong knowledge of quality management principles, Total Quality Management (TQM) methodologies, and continuous improvement frameworks
Demonstrated experience with root cause analysis, corrective action, and preventative action (CAPA) processes
Excellent written and verbal communication skills with the ability to prepare clear technical documentation and customer correspondence
**Preferred Qualifications:**
Additional certifications in quality management (Six Sigma, Lean, or ASQ certifications)
Experience conducting internal and external quality audits
Familiarity with glass manufacturing processes, including knowledge of glass properties, bottle design specifications, and fracture analysis
Proven experience in customer complaint investigation and resolution
Background in data analysis and statistical process control (SPC)
Experience leading or supporting process improvement projects and cross-functional problem-solving initiatives
Knowledge of relevant regulatory requirements and industry quality standards
Additional Information
We offer:
Employer contribution pension plan (up to 11% contributions)
Life Assurance benefit - 4 x Base Salary
Company Sick Pay
Performance based Bonus plan 8% of base salary
Attractive Holiday Allowance
Employee Assistance Programme including free benefits for employees, partners and dependants such as counselling sessions and legal advice.
Supportive teams to help you grow and learn new skills
Job Info:
Company: O-I
Position: Assistant Quality Manager
Work Location: Harlow
Country: GB
How to Submit an Application:
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