| Position | Associate Network Analyst |
| Posted | 31 May 2026 |
| Expired | 30 Jun 2026 |
| Company | Visa |
| Location | Basingstoke | GB |
| Job Type | Full Time |
Latest job information from Visa for the position of Associate Network Analyst. If the Associate Network Analyst vacancy in Basingstoke matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Visa for the position of Associate Network Analyst below matches your qualifications.
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description
As a member of Visa Operations Command Center, the VisaNet Transaction Quality Associate's primary responsibility is managing and responding to Transaction and Managed Network events that may result in impaired connectivity to our clients.
What we expect of you, day to day.
Often regarded as the Eyes of Visa, this front-line operations role focuses on proactively and reactively identifying and resolving transactional issues using various monitoring and analytical tools, while collaborating with internal support teams and external vendors to address client-impacting problems. The role serves as a primary point of contact for client transactional queries, ensuring efficient and high-quality support. The individual is responsible for thoroughly documenting incidents and accurately reporting them to colleagues and management. Maintaining composure under pressure, especially during critical situations, is essential, along with providing timely escalations when necessary. Strong written and verbal communication skills are required, and strict adherence to documented processes is expected throughout all aspects of the role.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
Bachelor's degree, OR 3+ years of relevant work experience
Preferred Qualifications:
Bachelor's degree, OR 3+ years of relevant work experience
Fluent in Spanish
Ability to work effectively as part of a team and individually (self-starter).
Accepts responsibility for own workload management and escalates - seeks advice & guidance where required.
Robust analytical thinking skills.
Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.
Builds, develops and maintains effective relationships with stakeholders including other areas of the company to ensure incidents and queries are resolved to client expectations.
Strong verbal and written communication skills.
Takes ownership through to incident resolution.
Assesses urgency of incident, completes analysis and applies sound logic and problem solving techniques.
Strong multi-tasking skills.
Previous IT Operations-Service Desk experience desirable, but not essential as training will be given.
Passion for client service - experience of working in a client-focused environment desirable, but not essential.
Client focused ethos with the ability to interact across all management levels.
MS Office suite familiarity desirable, but not essential.
PC literate (general user level).
Comfortable with working a 12 hour x365 shift pattern.
Additional information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Associate Network Analyst at the office Basingstoke above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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