B2B Senior Manager - Performance Frameworks and Governance at Ecotricity

Job Description:

Latest Job Information from Company Ecotricity as position B2B Senior Manager - Performance Frameworks and Governance. If Job Vacancy B2B Senior Manager - Performance Frameworks and Governance in Stroud, South West matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

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Location:

Stroud

Salary Details:

DOE

Advertising End Date:

01 Aug 2025

Within our B2B business unit we are on a period of growth. To enable this, we have started on a journey of enhancing and systemising the way we operate to meet the current and future needs of our customers.

We are seeking a senior manager to lead the design and delivery of new performance frameworks, governance processes and key operational improvement projects across the B2B division. The role oversees quality assurance, policy and process management and ensures regulatory, commercial and operational risks are appropriately controlled.

You will act as a centre of excellence for governance and framework design, ensuring a consistent, robust approach to performance management, continuous improvement and decision-making across the function. 

This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills. We are looking for a person in this role who is comfortable working in a fast paced, dynamic environment that can challenge the status quo and help change perspectives on what good looks like.

Responsibilities

• Lead the end-to-end development of new performance frameworks, KPIs and governance measures (e.g. workforce management, customer risk scoring methodology, contract performance tools for customers and third parties).

• Oversee Quality Assurance and Process & Policy teams, ensuring processes, policies and documentation are updated in line with business and regulatory changes, working collaboratively with central business audit and compliance teams.

• Develop and embed standardised approaches for external requests for information (i.e. Ofgem RFIs). Take full ownership of the delivery of RFIs, ensuring consistent, high-quality data and written outputs through collaborating with the data team and leaders across impacted departments

• Lead the promotion and implementation of governance best practices across the B2B division, embedding effective controls and risk mitigation within all frameworks and projects. This includes managing the B2B risk register in partnership with the Head of Risk, ensuring alignment and appropriate escalation within Ecotricity's broader risk governance structure.
• Design and roll out supporting tools (e.g. decision trees, performance mentoring frameworks) to improve operational leadership capability in driving continuous improvement.
• Ensure robust methodology (e.g. Split Solve) is applied in the development of KPIs and performance insight, collaborating closely with analysts on UI design, testing, and actionability.
• Partner with teams across the business to embed practical, incremental improvements — challenging existing ways of working where needed to enhance consistency, compliance, and performance.
• Identify and shape opportunities for operational or behavioural improvement, with a focus on control, governance, and sustainable ways of working — rather than large-scale transformation or product innovation.
• Provide leadership, coaching and development for a team of improvement specialists and project/process leads, setting clear expectations and establishing growth plans to continuously build team capability and performance
• Various ad hoc tasks or assessment work as requested by the Head of PCM

Job Info:

• Company: Ecotricity
• Position: B2B Senior Manager - Performance Frameworks and Governance
• Work Location: Stroud, South West
• Country: GB

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