Helpdesk Coordinator at Pertemps

Job Description:

Latest job information from Pertemps for the position of Helpdesk Coordinator. If the Helpdesk Coordinator vacancy in Dursley matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Pertemps for the position of Helpdesk Coordinator below matches your qualifications.

Helpdesk Coordinator
Location: North Bristol (Hybrid)
Hours: 08:30am – 5:00pm with a 45-minute lunch
Pay rate: £13+ per hour
Contract: Temporary ongoing (minimum 6-month commitment)
We are seeking a proactive and solutions-focused Helpdesk Coordinator to support order processing and customer enquiries, particularly relating to PPE products. This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast-paced, multi-site environment.

Key Responsibilities:

• Process customer orders accurately and in line with procedures
• Manage inbound and outbound customer calls relating to PPE products and general enquiries
• Act as a key point of contact between different sites to ensure smooth order flow and issue resolution
• Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests
• Maintain and update order information across multiple systems and spreadsheets (Excel)
• Monitor order progress and proactively identify and resolve issues before escalation
• Escalate complex queries where required, ensuring timely resolution
• Ensure high levels of data accuracy and compliance with internal processes
• Support continuous improvement in customer service and order management processes

Skills & Experience:

• Strong communication and customer service skills
• Highly organised, detail-focused, and solutions-driven approach
• Confident using Excel and multiple systems in a busy environment
• Ability to multitask and prioritise workload effectively
• Experience in a fast-paced customer service, logistics, or order management role (desirable)

Parking onsite – genuine long-term contract on offer with opportunity to extend – please click apply for immediate consideration.

Job Info:

• Company: Pertemps
• Position: Helpdesk Coordinator
• Work Location: Dursley
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Helpdesk Coordinator at the office Dursley above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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