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Bereavement Services Adminstration Officer at Staffline

Position Bereavement Services Adminstration Officer
Posted 17 Aug 2026
Expired 16 Sep 2026
Company Staffline
Location Newtownabbey | GB
Job Type Full Time

Job Description:

Latest job information from Staffline for the position of Bereavement Services Adminstration Officer. If the Bereavement Services Adminstration Officer vacancy in Newtownabbey matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Staffline for the position of Bereavement Services Adminstration Officer below matches your qualifications.

Job Title: Bereavement Services Administration Officer

Location: Mossley Mill / Civic Centre

Rate of Pay: £16.90

The Role

We are currently recruiting an experienced Bereavement Services Administration Officer to provide an efficient, professional and compassionate administrative service within the Antrim and Newtownabbey Borough Council.

Benefits

  • Weekly pay
  • Holiday pay
  • 37 hours per week
  • Ongoing temporary opportunity

Main Responsibilities

  • Manage cremation bookings, ensuring all information is complete and accurately recorded on relevant systems.
  • Receive, check and process statutory, medical and other required documentation in line with legislation, Council policies and procedures.
  • Ensure completed cremation documentation is accurate and submitted to the Medical Referee for authorisation.
  • Liaise with the Crematorium Administrator, Registration Services, funeral directors and other relevant agencies to ensure documentation is processed promptly.
  • Prepare medical certificate notification lists for registration purposes.
  • Maintain accurate electronic and manual records, using Microsoft Office and relevant Council systems, in accordance with data protection requirements.
  • Maintain effective information, quality management and filing systems, including the secure archiving and disposal of cremation records.
  • Process payments, reconcile receipts and maintain accurate financial records in line with Council procedures.
  • Provide a professional, courteous and sensitive service to bereaved families, members of the public and funeral directors.
  • Handle telephone, counter and written enquiries, including complaints, in accordance with Council standards.
  • Maintain appropriate stationery and office stock levels.
  • Provide support, coaching and mentoring to colleagues where required.
  • Comply with all relevant health and safety, COSHH, manual handling, risk assessment and accident reporting requirements.
  • Provide administrative support to the Cemeteries service as required, including occasional Saturday morning duties.
  • Work flexibly outside normal office hours and support other Council services during emergencies when required.
  • Undertake any other duties relevant to the role as directed.

General Responsibilities

  • Work collaboratively as part of the crematorium administration team.
  • Provide high-quality internal and external customer service, taking ownership of queries and ensuring they are followed through to resolution.
  • Maintain and develop knowledge and skills relevant to the role.
  • Comply with all Council policies, procedures and standards, including those relating to health, safety, wellbeing and safeguarding.
  • Promote equality, diversity and respectful behaviours in line with Council values.

What We're Looking For

You will need:

  • At least 1 year's relevant experience in:
    • A professional bereavement or related service environment.
    • A busy, customer-facing office working to tight deadlines in a sensitive environment.
    • Administrative and cash-handling duties.
    • Interpreting and applying regulations, policies and procedures accurately.

Essential Skills and Abilities

  • Excellent customer service and communication skills.
  • Ability to listen, understand, accurately record and communicate information.
  • Ability to deal with bereaved people and other service users with empathy, sensitivity and professionalism.
  • Ability to work effectively as part of a team.
  • Ability to manage competing priorities and meet strict deadlines.
  • Good IT skills, including Microsoft Word, Excel and Outlook, with the ability to process, analyse and present information accurately.

Essential Knowledge

  • Ability to work within strict legislative requirements and high service standards.
  • Ability to maintain accurate records and manage confidential information appropriately.

Desirable

  • Knowledge of cremation legislation and procedures.

Other Requirements

  • Willingness to work occasional overtime and outside normal office hours to meet service requirements.
  • Flexible approach to supporting other Council services when required.

Apply Now

If you are interested in this opportunity, please upload your CV using the link provided, and a member of the team will be in touch.


WHJS1_NI

Job Info:

  • Company: Staffline
  • Position: Bereavement Services Adminstration Officer
  • Work Location: Newtownabbey
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Bereavement Services Adminstration Officer at the office Newtownabbey above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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