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Client Accounts Manager at Vets for Pets

Position Client Accounts Manager
Posted 31 May 2026
Expired 30 Jun 2026
Company Vets for Pets
Location Edinburgh | GB
Job Type Full Time

Job Description:

Latest job information from Vets for Pets for the position of Client Accounts Manager. If the Client Accounts Manager vacancy in Edinburgh matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Vets for Pets for the position of Client Accounts Manager below matches your qualifications.

Client Accounts Manager - where numbers, clients and real responsibility meet Vets4Pets Fort Kinnaird | Edinburgh £13.00-£16.00/hr | Full-time | Weekdays Not your typical accounts role. If you enjoy working with numbers and people - and take pride in getting things properly sorted - his could be a great fit. We're looking for a Client Accounts Manager to take ownership of client accounts, insurance processes and financial communication within our practice. You'll be joining a well-established, supportive team where collaboration matters. While this is a back-office, telephony-based role, you'll be speaking with clients daily -helping resolve account queries, guiding them through insurance processes, and bringing clarity to what can sometimes feel complicated. What you'll be doing Managing client account queries and outstanding balances Handling insurance claims and pre-authorisations Liaising with clients, insurers and finance providers Keeping records accurate and up to date Monitoring and reducing debt levels Producing reports and spotting trends Supporting and helping the wider team develop confidence in financial processes What we're looking for Someone who enjoys client interaction and building rapport A calm, professional communicator - especially when discussing finances Strong attention to detail and a methodical approach Logical thinking and good organisational skills Someone who takes ownership and follows things through The environment We work in a busy veterinary setting where no two days are quite the same. Clients can sometimes be dealing with stressful situations, so conversations around finances need to be handled with empathy, clarity and reassurance. At times, things can move quickly - but you'll be supported by a team that works together and has each other's back. What success looks like (first 3 - 6 months) Taking ownership of the insurance process Keeping debt within agreed target levels Confidently managing client accounts end-to-end Building strong working relationships across the team Training & support Structured onboarding Shadowing with experienced team members 1:1 support Gradual increase in responsibility as you build confidence Systems RX Works, insurance portals, credit platforms, Pets at Home systems, Microsoft Teams/Excel Hours & flexibility 40 hours, weekdays Flexibility with start and finish times after probation Why this role matters You'll play a key part in reducing confusion around veterinary finances, helping clients feel more informed and supported, and enabling the clinical team to focus on patient care. As the business develops, there will be opportunities to shape and expand this role based on your strengths. Apply Send your CV and an accompanying cover letter explaining: your relevant experience why this role suits you how you approach detail and problem-solving Please send your application to 41bf1e1f-b16b-4260-a40a-17c77a06fd15

Job Info:

  • Company: Vets for Pets
  • Position: Client Accounts Manager
  • Work Location: Edinburgh
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Client Accounts Manager at the office Edinburgh above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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