| Position | Contact Centre Claims Advisor - York |
| Posted | 17 Mar 2026 |
| Expired | 16 Apr 2026 |
| Company | Benenden Health |
| Location | York | GB |
| Job Type | Full Time |
Latest job information from Benenden Health for the position of Contact Centre Claims Advisor - York. If the Contact Centre Claims Advisor - York vacancy in York matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Benenden Health for the position of Contact Centre Claims Advisor - York below matches your qualifications.
Benenden Health has exciting opportunities for Contact Centre Claims Advisor within its Member Services department, based in our Contact Centre, where you are on the frontline assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos.
Working on the telephone, you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly, strive to deliver a great member experience. As part of the role, you will also work towards agreed Key Performance Indicators (KPIs) to ensure we maintain a consistently high standard of service delivery.
You will use our inhouse technology systems to record information and support members through their journey. Full training is provided, but you must be comfortable using a computer and navigating multiple systems while speaking with members.
Dealing with enquiries ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. You’ll be an active and effective listener who can gather important information in difficult circumstances, and you’ll know how to ask the right questions at the right timeprobing sensitively and purposefully to uncover the details that matter most.
This role is essential to the successful journey for our members and the future of our outstanding business.
We are interested to hear from candidates with the following skills:
Training & Induction
A full induction programme will provide you with the product knowledge and system skills needed to support our members. This includes:
You must be available for the full 6week training period and unable to take annual leave during this time.
Hybrid working is available after a successful 6month probation period; the first 6 months will be fully officebased.
With a 119year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no two days are ever the same, and the opportunities are as diverse as the members we serve.
Working for a business with such a strong commitment to ‘doing the right thing’, you can expect a broad range of benefits, including:
For further information on this role, please refer to the Role Profile.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Contact Centre Claims Advisor - York at the office York above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Desc: Self-employed multi-drop couriers required.8am start, Monday to Saturday. Will need to be flexible. £1 per parcel. Weekly pay. Immediate start available. Can be long distances to round start, so confi...
Desc: At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy...
Desc: Salary:Competitive + BonusDigital Support Team Manager Ripon (Hybrid)So, who are we? We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our p...
Desc: Are you a recent graduate looking to take your first step into a leadership role within a world-class manufacturing environment? Do you have the ambition to develop your people management skills, driv...
Desc: A long-established manufacturing and fabrication business is seeking a skilled Dimensional Quality Inspector to join its quality and inspection team. This role plays a key part in ensuring products me...