Cruise Guest Advisor - Folkestone Hybrid at Saga

Job Description:

Latest job information from Saga for the position of Cruise Guest Advisor - Folkestone Hybrid. If the Cruise Guest Advisor - Folkestone Hybrid vacancy in United Kingdom matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Saga for the position of Cruise Guest Advisor - Folkestone Hybrid below matches your qualifications.

Cruise Guest Advisor

Salary 26,227.50 per annum plus uncapped commission

37.5 hours per week (to include 1 in 3 Saturdays)

Folkestone Hybrid

We are expanding our talented team of Guest Advisors who play a vital role in helping our guests plan and book unforgettable luxury travel experiences across both our Ocean and River Cruise itineraries. From breathtaking destinations to exceptional onboard experiences, youll help our guests find the perfect holiday tailored to them.

If you are passionate about delivering outstanding customer service, love talking about travel and enjoy helping people discover new experiences, this could be the perfect opportunity for you.

Your first few weeks will be focused on setting you up for success learning our booking systems, getting to know our guests and becoming an expert across our exciting range of Ocean or River Cruise packages, with plenty of support along the way.

So, if you are ready to come aboard and start an exciting career in the world of cruising, read on to discover what a typical day as a Cruise Guest Advisor looks like.

Start Dates available: Monday 6th July and 3rd August

The hours for this role cover the opening hours of 9am-6pm Monday to Friday and the requirement to work 1 Saturday in 3 with the hours of 9am-5pm.

This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have a designated Contact Centre floor for colleagues in our Travel business, allowing us to collaborate and share success as a function.

We take our guests all over the world, ensuring they have exceptional experiences. The starting point of their journey begins with you and our team of Guest Advisors.

In this team, you will be taking mostly inbound calls; bookings and general enquiries that could lead to future bookings, amendments, and service calls relating to all things Cruise!

Your main responsibilities will be:

Managing the calls into the contact centre from our guests in a timely and professional manner

Ensuring a tailored and personable approach for every call. Offering assistance, advice, guidance and always working with patience

Fully managing the nature of the call, ensuring all actions are made such as general guest service or advice, sales calls, handling complaints and providing timely updates to the guests such as itinerary changes

Engaging in conversation to help provide recommendations and expertise.

Fully prioritising a guest-first approach with the tenacity to keep learning on the job

Handling both sales and service calls and adhering to guest service best practice

Having a driven mentality to exceed the expectations of the guest

As a Cruise Guest Advisor, you will have experience working within a customer service and sales environment.

Whilst experience in the travel sector would be an advantage, we are open to considering candidates with a passion for travel and ability to bring our destinations to life.

You will also need to demonstrate the following skills and experience:

Have previously worked in a call centre/contact centre environment and be comfortable talking to guests over the phone, demonstrating excellent communication skills

Keen and able to learn all about our products and relay this to our guests so they are fully aware of our full programme itinerary offering

Can identify and discover gust needs and wants to help find the right cruise.

Enjoys working in a fast-paced environment

Can demonstrate a can-do approach and be flexible when required

Shows a passion for guest service and a natural enthusiasm for progression opportunities

Has excellent attention to detail and can demonstrate strong written and verbal skills