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Customer Care Agent at Pertemps Scotland

Position Customer Care Agent
Posted 08 Mar 2026
Expired 07 Apr 2026
Company Pertemps Scotland
Location Kilmarnock | GB
Job Type Full Time

Job Description:

Latest job information from Pertemps Scotland for the position of Customer Care Agent. If the Customer Care Agent vacancy in Kilmarnock matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Pertemps Scotland for the position of Customer Care Agent below matches your qualifications.

Vulnerable Customer Support Representative - Start date 20th of April 2026 Kilmarnock £25,000 Hybird Working Monday to Friday - 8 am to 4 pm or 9 am to 5 pm Pertemps are delighed to be working on behalf of a well established employer based in Kilmarnock to support on their search for Vulnerable Customer Care Agents. This is a permanent role which is well-suited to those who come from a care background. What your day looks like A new challenge every day Helping customers who are experiencing complex personal circumstances Discuss, empathise, and encourage disclosure of information to allow you to help customers Communicating with customers and third parties via telephone, email, letter & live chat Work together with your team and share best practice to continually improve service Celebrate success – we encourage you to highlight awesome work completed What we expect from you Deliver great conversations and customer outcomes – by phone and in writing Maintain consistently high standards of quality during customer interactions Know Your Customer – Take the right approach, not necessarily the normal approach Adhere to regulations (these are covered off in training) Efficiently managing your caseload within agreed targets Comfortable using multiple systems and Microsoft packages Adhere to our values Committed to always doing our best work Accountable for our actions Respectful in our interactions with each other Ethical in every situation Successful because we work together as a team You'll be Confident and empathetic when communicating with customers including regularly speaking to those who threaten to complete suicide and/or harm themselves and the recently bereaved. a patient demeanour. Able to make confident decisions about capacity & incapacity. Good at reading between the lines and listen out for/look for things customers haven’t disclosed, but may factor into our decision making. Ability to show great resilience after upsetting and unsettling calls. Willing to share your own expertise and ideas Open to coaching and keen to learn new skills Great at engaging with customers and building relationships, with a service minded approach Benefits: Monthly/Quarterly recognition programme and incentives throughout the year Ability to earn annual bonus Hybrid/Flexible hours of work – Currently Monday to Friday between 8am and 5pm Modern working environment with pool and ping pong tables for breaks Team building nights and days 1 give back day a year, to support a charity of your choice! This role will give you the opportunity to make a real difference to customers in a time of need. If this role sounds like something you would excel in then reach out to the Pertemps team for more information!41bf1e1f-b16b-4260-a40a-17c77a06fd15

Job Info:

  • Company: Pertemps Scotland
  • Position: Customer Care Agent
  • Work Location: Kilmarnock
  • Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Care Agent at the office Kilmarnock above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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