| Position | Customer Care Manager |
| Posted | 02 Jun 2026 |
| Expired | 02 Jul 2026 |
| Company | Barchester Healthcare |
| Location | Kettering | GB |
| Job Type | Full Time |
Latest job information from Barchester Healthcare for the position of Customer Care Manager. If the Customer Care Manager vacancy in Kettering matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Barchester Healthcare for the position of Customer Care Manager below matches your qualifications.
Home Based with occasional travel to Ops meetings / Care homes / London office
Salary £34,500 plus Car Allowance or Company Car.
ABOUT THE ROLE
As a Customer Care Manager at Barchester, you'll provide polite, empathetic help and support to our customers across the UK. You'll ensure that Barchester recognises and acts upon complaints raised and ensure lessons are learnt through thorough investigations.
This high-profile role will see you investigating, resolving and responding to complaints that have been unresolved at a local level. Your role will also ensure that highest-standard written responses are sent, which are fair, accurate, thorough and attempt to facilitate suitable resolution within the response timeframe.
The role of a Customer Care Manager at Barchester is varied and duties include:
Objectively carrying out robust investigations into allegations of non-compliance of care delivery and provision.
Reviewing complaints correspondence and working closely with colleagues and support teams to ensure completion within policy timeframe.
Liaising with managers to support the satisfactory investigation and resolution of complaints at local level.
Providing investigative support and advice, with recommendations post investigation.
Reviewing written responses from staff and providing feedback to ensure learning and development.
Ensuring strategies and processes are in place to meet business and operational needs.
Providing effective root cause analysis when the process has broken down.
Driving any culture and performance changes to deliver strategic complaints process goals.
Providing a monthly KPI report and informing the Customer Contact Manager of all complaints.
Identifying when to escalate concerns of a serious nature; referrals to a professional governing body, any immediate risk to resident or public safety, or negative press enquiry.
Proactively developing relationships with key members of the Operations teams to enhance knowledge and skills for effective practice.
Providing robust analysis of complaints, concerns, comments card and surveys.
Working within the Governance framework and with Loss Adjusters to review Stage 3 complaints.
ABOUT YOU
To join us as a Customer Care Manager, you should have experience of complaints handling along with strong database management and Excel abilities. You should also have knowledge of the Local Government Ombudsman and Data Protection Act. Excellent communication and relationship-building skills are a must and you'll be highly organised with excellent attention to detail and the ability to analyse and solve problems, meet targets and present data. You'll also need to bring a good understanding of customer experience, and you'll be happy to use your initiative, prioritise workloads and work under pressure. Quality and customer-focused, your empathetic nature means you'll apply tact and diplomacy in every situation.
REWARDS PACKAGE
As well as a competitive salary, we can offer you impressive benefits which would include: a bonus, a company car, contribution pension scheme, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.
If you'd like to use your management experience and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.
7766
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Care Manager at the office Kettering above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Desc: Job Title: VNA DriverLocation: KetteringShift: 0600-1400, Monday to FridayPay: £14.10 per hourI am looking for an experienced VNA driver to join my Kettering-based client on an ongoing contract.To be...
Desc: VACANCYRole:Quality Co-ordinator Location:Kettering, NN16 8SDSalary: Up to £25,750.00 Hours: 37.5 hrs per weekRef: 36/25We have a vacancy for a Quality Co Ordinator to join our Quality Services depart...
Desc: Job DescriptionOperations is at the heart of everything Amazon does, and automation is one of the ways we optimise our processes. As an Automation Engineer, you’ll make sure that our automated systems...
Desc: Job DescriptionHere at Amazon we are looking to hire an experienced Automation Engineer to join the team in one of our highly automated and fast paced Fullfilment CenterPURPOSE OF THE JOB: The focus o...
Desc: Home Based with occasional travel to Ops meetings / Care homes / London office Salary £34,500 plus Car Allowance or Company Car. ABOUT THE ROLEAs a Customer Care Manager at Barchester, you'll provide...