| Position | Customer Care Manager |
| Posted | 2025 July 17 |
| Expired | 2025 August 16 |
| Company | Travel Trade Recruitment |
| Location | Greater Manchester | GB |
| Job Type | Full Time |
Latest job information from Travel Trade Recruitment for the position of Customer Care Manager. If the Customer Care Manager vacancy in Greater Manchester matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Travel Trade Recruitment for the position of Customer Care Manager below matches your qualifications.
My client, a luxury and reputable brand within the industry are looking to recruit a Customer Care Manager, you'll be the voice of the customer within their business. You'll lead a small, dedicated team, resolve escalated issues, analyse feedback trends, and work cross-functionally to continually improve customer satisfaction. You'll play a key role in strengthening the brand reputation and delivering outstanding post-travel care.
Key Responsibilities* To manage the day-to-day operation of the Customer care function * To work with colleagues globally to align guests post travel experience * Provide strong situational management skills day-to-day and during times of disruption* Deliver a consistent approach to problem solving, balancing our guests' experience with the commercial needs of the business* Develop and maintain strong relationships both internally and externally, including with our overseas operations* Manage the Customer Care operation effectively ensuring service levels remain high and SLAs are consistently achieved* Champion a continuous improvement approach, seeking ways in which we can continually develop our guest experience and processes* Work closely with Customer Service within the department to support in the response to emergency situations* Comprehensively understand our products and services * Ensure guests are kept informed at all times throughout the Customer Care process * Record FTV in a manner in which this can be referred to at a later date should guests rebook* Respond to guests' communications in accordance to ABTA guidelines
About You* Previous experience working in a Customer Care environment* ABTA & Arbitration handling essential * Proven problem-solving capabilities * Ability to work effectively under pressure & remain level-headed * Ability to develop & maintain key internal and external relationships * Excellent written and verbal communication skills * Strong organisational and time-management skills * Pro-active & flexible in approach to work * Self-motivated and the ability to work under own initiative * High attention to detail * Tenacity in following through customer service issues to a successful conclusion* Ability to work as part of a team and alone* Positive and organised approach with an eye for detail and accuracy * High attention to detail for case documentation* Ability to manage sensitive situations with empathy and professionalism* Good understanding of consumer rights and ABTA and Arbitration guidelines* Confidence to liaise with legal representatives and external bodies
The Package* Competitive salary + performance bonus* Travel perks and industry discounts* Flexible/hybrid working arrangements* A supportive, inclusive, and global team* Career development and training opportunities
Interested? Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on 0161 9236120 *****@traveltraderecruitment.co.uk
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