Customer Relations Manager- Luxury Fashion at MODE SEARCH Ltd.

Job Description:

Latest job information from MODE SEARCH Ltd. for the position of Customer Relations Manager- Luxury Fashion. If the Customer Relations Manager- Luxury Fashion vacancy in United Kingdom matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at MODE SEARCH Ltd. for the position of Customer Relations Manager- Luxury Fashion below matches your qualifications.

Mode Search are partnering with a global luxury retail brand in their search for a Customer Relations Team Manager to join their team.

This is a unique opportunity to join a highly regarded luxury business with a strong international presence and a reputation for delivering exceptional customer experiences. Known for its heritage, craftsmanship, and people-focused culture, this organisation offers a collaborative and supportive environment where service excellence sits at the heart of everything they do.

Working closely with senior leadership, the CRC Team Manager will lead and develop a high-performing customer service team, ensuring consistent service standards, operational efficiency, and continuous improvement across all customer touchpoints. This role combines hands-on people leadership with performance management and cross-functional collaboration.

The role is based in Central London and operates on a rotational shift pattern.

The Role:

• Lead, motivate, and develop a customer service team, fostering a positive, high-performance culture
• Support hiring, onboarding, training, and ongoing development of team members
• Act as an escalation point for complex or sensitive customer cases, ensuring timely and effective resolution
• Champion exceptional service standards across all customer interactions
• Monitor team performance against KPIs, identifying trends and implementing action plans to drive improvement
• Conduct regular performance reviews, coaching sessions, and feedback conversations
• Use customer data and insights to identify opportunities to enhance customer satisfaction and service delivery
• Partner cross-functionally with Retail, Operations, Customer Experience, HR, and Communications teams
• Support the development and maintenance of service policies, procedures, and best practices
• Ensure effective use of customer service systems and tools to drive efficiency and consistency
• Support crisis and issue management alongside senior leadership to maintain customer confidence
• Act as deputy to the CRC Manager when required

Requirements:

• Proven people management experience within customer service or contact centre environments
• Strong leadership presence with the ability to inspire, motivate, and coach teams
• Experience managing performance, KPIs, and service standards
• Confident handling escalated customer situations with empathy and professionalism
• Strong analytical and problem-solving capability
• Excellent communication and stakeholder management skills
• Comfortable working in a fast-paced, multi-channel service environment
• High level of IT proficiency and systems confidence
• Flexible to work across a rotating shift pattern, including weekends

To apply, please send your CV to or click the apply button.

Please note: due to high volumes of interest, only shortlisted candidates will be contacted.

Job Info:

• Company: MODE SEARCH Ltd.
• Position: Customer Relations Manager- Luxury Fashion
• Work Location: United Kingdom
• Country: GB

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Relations Manager- Luxury Fashion at the office United Kingdom above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.