Customer Service Administrator Property Surveys - London at Athena Expert Surveyors

Customer Service Administrator – Property Surveys

£14 per hour plus exciting and generous incentives for hitting targets!

Fully Remote

Self-Employed / Contract position

We are seeking a driven, organised and commercially minded individual to join our growing surveying practice.

This is a fast-paced, client-facing role combining sales, scheduling, operational coordination and business development within the residential homebuyer survey sector.

Speed, accuracy and professionalism are critical. The successful candidate will play a central role in converting enquiries, managing Surveyor diaries and helping drive business growth.

Key Responsibilities

Enquiry Management and Sales Conversion:

• Respond immediately to incoming homebuyer survey enquiries (via CRM and direct channels).
• Professionally present and sell our services to secure bookings.
• Issue clear, accurate confirmation emails outlining scope, price and terms.
• Ensure signed terms and payments are received promptly.

Sales Progression and Administration:

• Monitor each instruction through to completion.
• Maintain accurate CRM records.
• Ensure correct email sequencing and documentation compliance.

Surveyor Diary Management and Logistics:

• Coordinate property access with vendors and selling agents.
• Plan and schedule Surveyor appointments efficiently, aiming for two inspections per day.
• Apply logical route planning and geographic awareness to maximise productivity.
• Reconfirm all appointments 24 hours in advance.

Post-Survey Follow-Up:

• Ensure Surveyors confirm access and raise any immediate concerns with clients within 24 hours.
• Maintain high standards of communication and professionalism.

Business Development:

• Build and maintain relationships with local estate agents.
• Secure direct instructions from agents and their clients.
• Support management in developing repeat referral streams.

Candidate Profile

We are looking for someone who:

• Preferably has experience in property, residential sales, or homebuyer surveys.
• Is commercially aware and confident in selling professional services.
• Has strong organisational and logistical planning skills.
• Is personable, articulate and detail focused.
• Has a positive, proactive “can-do” mindset.
• Is ambitious and motivated to help build a growing business.
• Is comfortable working closely with management and contributing ideas.

Reward and Progression

We offer a competitive salary with fair and achievable bonus structures. Bonuses are linked to:

• Maintaining full Surveyor diaries.
• Securing repeat business from agents.
• Meeting agreed monthly job and revenue targets.

This is an excellent opportunity for someone who wants responsibility, growth and meaningful impact within a dynamic property business.